Job Description

Job Title: Systems Analyst - Senior (Business Intelligence)
Job ID: 586240
Shift: Day Job
Department: PAG00 - Business Intelligence
Location: 600 Grant St, Pittsburgh PA 15219


UPMC Corporate Services is hiring a full time, Systems Analyst - Senior to help support the Enterprise Business Services Department for its downtown location. This position will work typical daylight hours, Monday through Friday.

This senior level position, under the general direction of the management team and senior staff, requires a proficient level of experienced analytical and/or programming capabilities, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs within deadlines. The incumbent may be responsible for the supervision/direction of three to five project team members.

  • Assist with the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project based planning documents such as scope documents and client services communication.
  • Assure quality of information through business case and application level testing; validate test results to initial business needs.
  • Business Requirements and Process Analysis - Identifies and specifies business requirements, resources, and processes for a complex sub-system or major system modification. Uses complex analytical tools and methods to analyze and streamline business processes. Develops detailed selection evaluation criteria based on identified product requirements. Independently develops business requirements for complex tasks. Has expert knowledge of UPMC systems and industry solutions. Coordinates impact to vendor and UPMC workflow for a new product. Coordinates joint application development sessions.
  • Design and document system level, IS operations level, and end user level procedures to support business applications.
  • Evaluate and document client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes.
  • Highly motivated to apply process improvement (CMMI) to increase product and service quality to achieve business objectives.
  • Operations Analysis - Independently evaluates and documents operational performance, diagnoses issues/incidents, completes service requests/problem resolution for complex business systems or processes, including performance of integrated ERP systems or enterprise data structures/warehouse. Research & analyze complex operational business processes. Provide direction to other staff regarding technical solutions to meet business issues, as well as, anticipate impact and propose solutions.
  • Project Management - Works with project manager to develop realistic work estimates, financial budgets, and project schedules. Assists and mentors others involved with project planning and execution. Measures progress toward goals and revises work plan accordingly. Reviews project deliverables for accuracy and provides assistance and mentoring to others. Proactively apprises management of issues effecting project status and offer solutions to solve the issues.
  • Provide ongoing troubleshooting, support, and maintenance of production applications; including 24/7 on call coverage.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Provide support as required by ISD's Disaster Recovery Plan.
  • Report Writing - Advanced skills using specialized analysis and reporting tools, such as such as FOCUS, report writers and query tools such as Cognos and Crystal Report Writer, and advanced macros in Excel.
  • Systems Analysis - Identifies and specifies technical/functional requirements, resources, and processes for a complex sub-system. or major system modification required to meet user requirements. Develops detailed vendor selection evaluation criteria based on identified product requirements. Full accountability for developing requirements for complex to highly complex processes. Creates prototype designs for complex/ significant-risk projects. Coordinates joint IT/Business Partner application development sessions.
  • Systems Integration - Designs large scale, complex specifications and works with multiple users in modifying systems processing, data structures, or designing new systems.
  • Work with ISD staff, clients and/or vendor staff to deploy production applications.
  • Work with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.
  • Work with technical services and the integration team to design, test and deploy appropriate hardware solutions, connectivity requirements and interface solutions.


  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Proficiently applies IT methods, professional knowledge, and UPMC standards and practices Intuitively grasps familiar, stable system performance situations.
  • Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
  • Recognizes subtle problems with system design or performance and acts appropriately to improve the condition, seeking validation of actions in advance as appropriate.
  • Effective in relationships with business partners, professional peers, and other team members.
  • Coaches less experienced IT professionals Must meet IT Career Level Criteria for Individual/Team Contributors outlined in the Universal Criteria Leveling Guide.

Preferred Skills:
- Three plus years SQL experience.
- Minimum one year QlikView or QlikSense development experience.
- Three plus years of experience with a Business Intelligence development tool (QlikView or Cognos Preferred).
- Experience in two or more of the following disciplines: Healthcare/Finance/IT
- Senior resource is expected to work independently by managing projects of medium to high complexity; reporting progress to stakeholders and EBI management team.
- Ability to work in EBI tools independently while able to escalate challenges when appropriate.

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $34.07 to $51.92

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


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