Job Description

Job Title: Destination Coordinator
Job ID: 592894
Status: Casual
Regular/Temporary: Limited
Hours:
Shift: Day
Facility:
Department: MAGEE Parking lots
Location: 300 Halket St, Pittsburgh PA 15213

Description

Purpose:

UPMC Magee Women's Hospital is seeking a Limited Casual Destination Coordinator! Provide directions, information and assistance to Hospital visitors, patients and guests. Answer or refer incoming calls appropriately. Serve as the Hospital's Patient and Guest Relations representative. This person will be making maternity access badges to gain access to the maternity ward, handling basic software programs and basic Microsoft functions, as well as handling the cash register.  

 

As stated above- this is a Limited, Casual position and to fill in as needed. Apply today!



Responsibilities:
  • Assist with parking and traffic control in designated valet parking areas as directed by parking supervisor or manager on an as needed basis. Assist with parking valet booth key management function as needed.
  • Assist with parking cashier functions and validates patient parking.
  • Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies.
  • Issue patient scooters to patients and visitors as needed.
  • Maintain piano music in the lobby per appointed schedule.
  • Monitor visitor controls and complies with the service-related visitation policy during non-visitor hours. Issue courtesy parking discounts and free passes when appropriate. Use the personal computer and CRT for dissemination of patient information.
  • Operate all vehicles entrusted to the valet service in a safe and responsible manner on an as needed basis.
  • Operate the parking department's radios per established procedure.
  • Provide a positive impression of the Hospital by practicing good guest relations' skills and treating all individuals with respect and dignity.
  • Provide physical assistance to customers to facilitate movement within our facility. May include transport via wheelchair.
  • Respect patient confidentiality and withholds restrictive information.
  • Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
  • Serve as Hospital liaison.
  • Train and orient volunteers and new employees at the Information Desk.
  • Use departmental guidelines in the handling of medical and security emergencies. Maintain upkeep of Hospital lobby and reports general maintenance and safety concerns.

Qualifications

  • Completion of High school diploma or GED equivalent.
  • One year Greeter experience or equivalent work experience.
  • Some knowledge of medical terminology helpful.
  • Excellent time management and organizational skills.
  • Excellent interpersonal and communication skills.
  • Able to monitor and assess concurrent situations and visitors.
  • Strong problem solving skills.
  • Excellent Customer Service skills.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.32 to $19.29

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

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