Job Description

Job Title: CHC Service Coordinator Supervisor
Job ID: 584296
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Comm HlthChoice_Clin_Op
Location: 600 Grant St, Pittsburgh PA 15219


  • Performs in accordance with system-wide competencies/behaviors.
  • Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
  • Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
  • Monitors and collects information related to staff and program performance.
  • Reviews performance against goals and makes recommendations for improvement
  • Conducts regularly scheduled team meetings to communicate key information
  • Conducts onsite service coordination evaluations
  • Selects, schedules, assigns and evaluates service coordination staff.
  • Recruits, trains and orients new staff and assures that training and education needs of staff are met.
  • Participates in the development and implementation of LTSS policies , goal and objectives
  • Participates in appropriate department and organization committees
  • Participates in service coordination rounds, ICTs and program development


  • Three years working in social service or health care related setting; Completion of person-centered planning and person-centered direction training;
  • Experience working with people with disabilities or elders in need of LTSS;
  • Knowledge of the home and community-based service system and how to access and arrange for services; 
  • Experience conducting LTSS needs assessments and monitoring LTSS delivery;
  • Cultural competency and the ability to provide informed advocacy;
  • Ability to write an ICP and communicate effectively, both verbally and in writing across complicated service and support systems; 
  • Meet all requirements of their CBO employer, and
  • Ability to interact with physicians and other health care professionals in a professional manner is required.

Licensure, Certifications, and Clearances:
  • Licensed Social Worker or Mental Health professional

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $20.00 to $34.53

Union Position: No

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