Job Description

Job Title: Intake Coordinator
Job ID: 608195
Shift: Day
Department: Admin Finance
Location: 600 Grant St, Pittsburgh PA 15219


UPMC Health Plan is hiring a full-time Intake Coordinator to help support the WorkPartners Department for its downtown Pittsburgh location at the US Steel Tower. This is a Monday through Friday daylight position. The Intake Coordinator will assist callers with the submission of Short-Term Disability, Leave Management, Worker's Compensation or Commercial Worker's Compensation claims. In addition, they will answer questions, provide information appropriate, direct customer inquiries to the appropriate claim handler and direct customer complaints to the appropriate unit or supervisor.

  • Ability to research required information using all available resources.
  • Answering inbound calls and assisting customers who have inquiries or questions regarding Short-Term Disability, Leave Management , Worker's Compensation or Commercial Worker's Compensation in a professional manner.
  • Assisting callers with questions on or the submission of Short-Term Disability, Leave Management, Worker's Compensation or Commercial Worker's Compensation claims.
  • Completing call logs and call reports as necessary.
  • Direct customer complaints to the appropriate unit or supervisor.
  • Identifying and escalating priority issues to management in a timely manner.
  • Maintain confidentiality across all business lines
  • Managing administration, communication and coordination with internal departments.
  • Must be flexible with responsibilities and have an exceptional ability to multitask.
  • Route inbound calls to the appropriate teams.
  • Serve as a mentor and/or coach as assigned for newly hired and existing staff members to ensure service excellence


  • High school graduate or equivalent required, college degree preferred.
  • Minimum of 1 year of at least one of the following; health insurance experience, internal customer service, call center experience, claim processing and/or claims adjustments.
  • 2 years Health insurance call center experience strongly preferred
  • Demonstrate a positive and professional attitude at all times.
  • Knowledgeable in medical terminology, preferred
  • Excellent written and verbal communication skills.
  • Proficiency in typing is required.
  • Excellent organizational skills.
  • Ability to work in a fast-paced intake environment is a must
  • Ability to effectively listen
  • Excellent communication, customer service, interpersonal, and typing skills

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $15.76 to $25.02

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


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