Job Description

Job Title: Emergency Department Patient Information Coordinator
Job ID: 170001EB
Regular/Temporary: Regular
Department: Rev Cyc Patient Access
Location: , Pittsburgh PA


Job Summary:

Come join our team as an Emergency Department Patient Information Coordinator!  You can make a difference each time you come to work in the life of another, by providing outstanding customer service as a first point of contact for our incoming patients.


As an Emergency Department Patient Information Coordinator, you will feel the exhilaration that comes from experiencing a wide variety of patient need that comes through our Emergency Department. You will play a critical role in our patient’s UPMC experience by performing with accuracy, patient registration, updating demographic information, insurance verification, obtaining consent form signatures, and collecting co-payments among other duties, all alongside clinical staff. 


We are hiring for full-time and part-time statuses to work a variety of shifts. Available shifts include daylight, evening, overnight, and weekend hours to accommodate a variety of scheduling needs.  We are hiring for a variety of locations which include:

UPMC St. Margaret
UPMC Passavant
UPMC McKeesport
Magee-Womens Hospital of UPMC
Children's-Hospital of Pittsburgh of UPMC
UPMC Mercy
UPMC Presbyterian
UPMC Shadyside
Western Psychiatric Institute & Clinic of UPMC

So if you are a current healthcare professional, who is enthusiastic about assisting patients, and looking for not just a job, but a growing career, this is the opportunity you are looking for!  Apply online today!  

  • Functions under the general direction of department leadership in Patient Access.  Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management. 
  • Support and contribute to UPMC core values and guiding principles of "Your Care. Our Commitment" and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions. 
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. 
  • Proper patient identification to start clinical record.   
  • Works independently to perform a timely patient interview and registration for services at the bed side. 
  • Obtains or updates necessary demographic and insurance related information. 
  • Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service. 
  • Facilitator of financial gatekeeping with clinical partners. 
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. 
  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. 
  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. 
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. 
  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
  • Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.


  • Completion of High School graduate or equivalent.
  • Two years' experience in a healthcare or one year in a medical/billing/fiscal setting or six months in a UPMC Patient Access Position
  • Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred
  • Experience with personal computer based applications, other various office equipment and proficient typing
  • skills.
  • Excellent interpersonal, written and verbal communication skills are required.
  • Initiative to work productively with minimal supervision.
  • Able to work well under pressure.

UPMC is an equal opportunity employer.

Minority/Females/Veterans/Individuals with disabilities 

Salary Range: $12.93 to $19.72

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

Talent Network