Job Description

Job Title: PBX Operator
Job ID: 628913
Status: Part-Time
Regular/Temporary: Regular
Hours:
Shift: Day
Facility: UPMC McKeesport
Department: Communications Center
Location: 1500 Fifth Avenue, Mckeesport PA 15132

Description

UPMC McKeesport is currently hiring for a PBX Operator.  This individual will serve as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

 

This position is a part-time, 24/7, rotating shift.

 

Up for the challenge?  Apply today!

Responsibilities:

  • Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfers call.
  • Initiate voice pages when required.
  • Perform system data entry on request..
  • Process appropriate emergency code or STAT page.
  • Provide Physician on call information to requesting individuals.
  • Provide dialing instructions to patients when requested.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Provide status report on any page in progress to the individual requesting the page.
  • Train new operators.
  • Use required phrasing at all times when answering telephone calls.

Qualifications

  • High school diploma or equivalent required.
  • One year of experience answering and processing calls through automated phone system.
  • Ability to work all shifts, seven days a week.
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance
  • Older Adult Protective Services Act

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Union Position: Yes

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



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