Job Description

Job Title: Senior Digital Product Manager
Job ID: 633202
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day
Facility:
Department: Consumer Innovation
Location: 339 Sixth Avenue, Pittsburgh PA 15222

Description

Purpose:
At UPMC Health Plan, consumer innovation isn't just a description of what we do. We live where health and wellness meet design and technology, where success means human-centered solutions. The Consumer Innovation group is building a collaborative, cross disciplinary team that isn't afraid of the challenges or the complexity of health care. We are product and project managers, interaction and visual designers, experience designers, usability researchers, and information architects. Working on a range of products, tools and services, you'll have an opportunity to touch the lives of over 2 million UPMC Health Plan members. Join us in redefining what a health insurance company can be. 

UPMC Health Plan is hiring a Senior Digital Product Manager to collaborate with creative, technical, and business partners to lead the design, implementation, and evolution of the digital properties (portals, apps, and third-party tools) that make our insurance products understandable and usable for our members while meeting revenue and customer satisfaction goals.

Responsibilities:
  • Apply KPIs, user research, customer input, business needs, and other sources to the prioritization of product features and an evolving product vision 
  • Define product strategy and maintain roadmaps for digital products 
  • Transform data to insight and product decisions
  • Approve product for launch Advocate for the end-user and identify opportunities to improve products to benefit the user experience 
  • Change agent Stay current on digital trends and ensure that products remain relevant
  • Create and deliver product-centered presentations to diverse audiences Translate requirements for multiple audiences using Job Stories (JTBD) or other relevant formats 
  • Ensure timely delivery of product goals
  • Distribute credit and block blame to/from team members Identify resource gaps and make business cases to acquire resources that will aid the delivery of product goals 
  • Assess key market factors, including competitive landscape, consumer insights and unmet customer needs as input to innovative products, services and programs to meet the unique needs of users and stakeholders
  • Facilitate vendor evaluation and build vs. buy decisions 
  • Manage products and features through the entire SDLC - unafraid to challenge whether a product/feature is still useful 
  • Provide input to marketing on the design marketing tests including messaging, creative, channel, design and targeting.
  • Help to ensure quality through UAT testing Lead the development of new/modified processes and procedures to support product strategy
  • Take on project management and/or business analysis responsibilities when those roles are not present 
  • Understand needs of the user, stakeholders, and partners and how they relate to product(s) managed 
  • Manage personnel needs and allocations as part of the personnel scheduling committee 
  • Communicate statuses and shifting priorities to all relevant stakeholders, negotiate for desired outcomes 
  • Ensure market/business need to product fit 
  • Prioritize competing work requests
  • When needed, create and deliver training on digital products 
  • Strategically assist in the design and delivery of a holistic and consistent user experience across products

Qualifications

  • Bachelor's degree in MIS, Information Technology, HCI, Business, or equivalent; Masters degree/MBA preferred 
  • Six plus years experience in Product Management, Business Analysis, Systems Analysis, or related field 
  • Experience leading large digital efforts (1y+/multi-million dollar product development efforts in the web and mobile space)
  • Strong project management skills 
  • Experience presenting to all levels of the organization Experience working across disciplines (IT, Marketing, Sales, etc.) and analyzing stakeholder needs SDLC 
  • Ability to apply great ideas from multiple diverse sources to find the best solution to a problem or set of problems 
  • Self- starter with ability to deal with ambiguity and to adapt and embrace change 
  • Skill with computers and mobile devices; able to use and adopt necessary software productivity products and new platforms as needed 
  • Agile/Scrum exposure as a Product Owner or Scrum Master preferred
  • Health insurance or healthcare experience preferred
  • Past supervisory experience of digital or design professionals preferred
  • Analytics/data-driven background preferred
  • Experience with multi-channel digital asset delivery preferred
  • Experience collaborating with diverse groups to create requirements in Job Story (JTBD) format preferred

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $35.25 to $59.72

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



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