Job Description

Job Title: Office Assistant
Job ID: 637234
Status: Full-Time
Regular/Temporary: Regular
Hours: 8am - 5:30pm
Department: GLPP Internal Medicine
Location: 15 S. Main St., Jamestown NY 14701


UPMC Hamot is currently hiring an Office Assistant for their Internal Medicine practice in Jamestown, New York!  This individual will be responsible for making and scheduling patient appointments in an efficient and timely manner, assisting customers in person and on the phone, providing information, and communicating with various departments, obtaining and entering complete demographic and insurance information.

  • Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  • Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, takes messages, and provides information.
  • Maintain clean, orderly waiting area including beverage area and reading materials.
  • Maintain strict confidentiality related to medical records and other data.
  • Schedule, coordinate, and reschedule patients appointments. Relay necessary messages to staff and providers. Verify necessary information and records in the medical record and computerized scheduling system.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, and other tasks.


  • High school diploma or GED required. 
  • One year work experience, preferably in a medical office setting.
  • Knowledge of medical terminology preferred.
  • Word processing and computer experience preferred.

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $11.81 to $17.98

Union Position: No

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