Job Description

Job Title: Billing/Collections Specialist
Job ID: 638265
Status: Full-Time
Regular/Temporary: Regular
Hours: 9:30am-6:00pm
Shift: Day
Facility: UPMC Community Provider Svcs
Department: Partners Susquehanna
Location: 1201 Grampian Boulevard, Williamsport PA 17701

Description

Purpose:
Are you looking to join a growing pharmacy branch? This position will provide for the timely control, submission, collection, and analysis of all third party payor accounts. Provide for the on-going analysis of insurance verification, billing and collection efforts to insure a timely resolution of accounts. Make sound financial decisions to facilitate the resolution of third party accounts based on the information gathered from such sources at third-party insurers, physicians, hospital personnel, governmental agencies, lawyers and patients, the Billing/Collections Specialist.

Responsibilities:
  • Adhere to Fair Debt Collection Practices Act guidelines.
  • Adhere to the UPMC Health System and Patient Business Services Standards of Conduct.
  • Analyze patient accounts with respect to potential problems and develop an appropriate collection strategy.
  • Analyze systems and procedures that affect the efficient billing and collection of accounts and recommend and implement needed changes.
  • Assist in the development and maintenance of positive working relationships between the receivable team and nursing home facility personnel.
  • Attend compliance training program as defined in the compliance training policy and assist in monitoring compliance within area of responsibility.
  • Communicate pertinent reimbursement issues in a timely manner to Supervisor, CEO and Nursing Home.
  • Facilitate prompt resolution of accounts by communicating with all concerned parties, including third-party insurers, nursing home facilities and patients and/or their representatives.
  • Guide and motivate people and have the expertise to recognize, analyze and resolve problems and inefficiencies in the billing/collection process.
  • Interact with the Nursing Home personnel to ensure the cooperative flow of insurance and financial information on patients.
  • Maintain both yourself and your work in a manner consistent with a professional environment.
  • Maintain logs for month-end reporting purposes, such as potential collection problem accounts, reimbursement issues, high dollar accounts, etc.
  • Negotiate discounts and/or settlements according to the guidelines established and refer any exceptions to management as appropriate.
  • Observe both UPMC HS and Rx Partners-LTC policies and procedures.
  • Provide assistance to other department personnel as required through the direction of your supervisor.
  • Pursue information in an aggressive, yet highly professional manner.
  • Pursue the collection of pharmacy accounts from the point of adjudication to the final resolution of the account.

Qualifications

  • A Bachelors degree; 
  • Or 3-5 years experience as a retail pharmacy technician 
  • Or 3-5 years experience in pharmacy accounts receivable environment 
  • Strong interpersonal, communication and collection skills required 
  • Knowledge of all third-party payors (Medicare, Blue Cross, Medical Assistance, Commercial, etc.), the applicable reimbursement practices and familiar with automated patient billing systems 
  • History of successful third-party collection skills and decision-making capabilities, preferably in long term care or retail pharmacy  
  • Ability to communicate with patients, payors, government offices, etc. through face to face, telephone and written correspondence 
  • Ability to act independently in a decisive and timely manner

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $15.76 to $25.02

Union Position: No

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