Job Description

Job Title: Patient Information Coordinator
Job ID: 17000208
Status: Part-Time
Regular/Temporary: Limited
Department: Rev Cyc Patient Access
Location: 24 Cree Drive, Lockhaven PA 17745


Job Summary:

Are you looking for a limited part-time position to utilize your customer service skills?  If so, apply today for our Patient Information Coordinator opportunity located at UPMC Susquehanna Lock Haven.  This limited part-time position works daylight and evening hours, which include weekends and holidays.  The candidate will work three to four days a week.

In this role, you will be responsible for answering phones, directing calls, scheduling patient appointments and all registration functions.  Are you up for the challenge?  Apply online today for this opportunity!

  • Support and contribute to UPMC core values and guiding principles of "Your Care. Our Commitment" and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Interview and register patients at the time of or prior to the visit date. Obtain and update demographic, emergency contact and insurance information, including referrals/authorizations on all patients as needed.
  • Confirm/verifies insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Generate and complete all applicable forms and necessary communications while obtaining signature for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • Schedules appointments based on business unit requirements.
  • Demonstrates the ability to operate and efficiently utilize all systems and office equipment.
  • Collects and records patient payment including coinsurance, co-payment and deductibles at the time of service.


  • Completion of High School graduate or equivalent. 
  • Experience with personal computer based applications, other various office equipment and proficient typing skills. 
  • Two years experience in a medical/billing/fiscal or customer service function preferred.
  • Medical terminology and third party health care coverage experience preferred. Excellent interpersonal, written and verbal communication skills are required. Initiative to work productively with minimal supervision. 
  • Able to work well under pressure.

Licensure, Certifications, and Clearances:

·  Act 34 Criminal Clearance w Renewal

·  Act 33 Child Clearance w Renewal

·  Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.07 to $19.61

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

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