Job Description

Job Title: Patient Representative
Job ID: 665683
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Chautauqua WCA Services Corporation
Department: Billing HPM
Location: 28 Maple Street, Jamestown NY 14701


Job Summary:

Do you have a background in medical billing or coding? If so, we have the job for you! WCA Services is hiring a Patient Representative to maintain billing accounts and perform related job duties based on department needs. The position will work Monday through Friday from 7:30 a.m. to 4:00 p.m. 

  • Data enter all clean claims from receipt of the billing information. Includes demographics, insurance information and charges.
  • Edits and updates accounts according to state and federal regulations for proper submission.
  • Effectively maintains and submits all workers' compensation claims to appropriate payors.
  • Electronically submits private pay statements to the mailing vendor and collection accounts.
  • Follows up on all denials and determines the necessary action to take.
  • Responsible for communicating to the team lead any errors or potential inaccuracies that could cause inappropriate processing of an account.
  • Sorts all interoffice mail and works return mail; as well as check patients' payments against billing software to assure accuracy when making the deposit and posting payments.
  • Submits all billing to the appropriate payor.
  • Works aging reports and determines necessary action to take.


  • A working knowledge of medical billing and related payors desired. 
  • Prior coding experience is preferred. 
  • Basic keyboarding, word-processing,
spreadsheets, e-mail, and internet skills are necessary.

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.22 to $18.61

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

Talent Network