Job Description

Job Title: Mobile Social Services Case Manager (Mercer & Surrounding Counties)
Job ID: 626691
Status: Full-Time
Regular/Temporary: Regular
Hours: 8 a.m. to 4: 30 p.m.
Shift: Day Job
Facility: UPMC Health Plan
Department: Community Team
Location: 600 Grant St, Pittsburgh PA 15219


Do you have an active PA Human Services Licensure? Do you have a strong background in behavioral health? Are you experienced with case management and in home visits? If so, UPMC may have the perfect fit for you!

UPMC is hiring a full time Mobile Social Services Case Manager to support our Community team! This will be a Monday through Friday daylight role. This position will be required to travel throughout Mercer, PA and surrounding counties to meet with community members and providers.

The Mobile Social Services Case Manager will be based out of the US Steel Building in Pittsburgh, Pa however will be remote within communities. They will be expected to undergo training and attend meetings in Pittsburgh, Pa as needed.

The Social Worker assists UPMC Health Plan members who require care coordination and conducts assessments that include behavioral, clinical, social, and environmental concerns or needs. Members will be followed in their community, place of residence, and in facilities. The Mobile Social Service Case Manager will coordinate programs, services, and facilitate communication between the member's physicians, physical and behavioral health clinicians, and community-based services.


  • Assesses member's knowledge of their clinical condition and the need for further education
  • Conduct on-site hospital coordination for discharge planning with facility staff if needed.
  • Conducts face-to-face member assessments by visiting the member in the member's community, place of residence, or facility.
  • Conducts member assessments identifying behavioral, clinical, social, and environmental concerns and needs.
  • Coordinate with member's physicians to ensure follow-up and coordination of care
  • Coordinates care and services across the continuum of care with case management, physicians, pharmacy, behavioral health, and other providers or health plan departments as appropriate.
  • Ensures that cases are managed and documentation is within established timeframes in accordance with departmental standards.
  • Identifies barriers to care and develops specific integrated plan of care in collaboration with the member, family, provider, and UPMC Health Plan staff.
  • Makes referrals and provides expertise regarding community and governmental agencies.
  • Participates in case conferences, interagency and provider treatment planning and departmental meetings.
  • Performs duties and responsibilities in accordance with the philosophy and standards of the UPMC Health Plan including conveying courtesy, respect, enthusiasm, integrity, innovation, and a positive attitude through contacts with staff, health plan members, peers, and external contacts.


  • Masters degree in social work/human service field
  • Three years of experience in behavioral, clinical, utilization management, home care, discharge planning, and case management required.
  • General knowledge of best practices in working with special needs populations in the public sector preferred.
  • Detail-oriented with excellent organization skills required.
  • High level of oral and written communication skills required.
  • Proficiency in Microsoft Office products is preferred and ability to learn new software applications required.
  • Three years experience in a managed care environment preferred
  • Five years of experience with community based case management, and behavioral health experience preferred.

    Licensure, Certifications, and Clearances:
    Licensed Mental/Behavioral Health Professional required. CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
  • Automotive Insurance
  • Basic Life Support
  • Cardio Pulmonary Resuscitation
  • Clinical Social Worker
  • Driver's License
  • Licensed Professional Counselor
  • Licensed Social Worker

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $20.40 to $34.53

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

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