Job Description

Job Title: Chart Facilitator - Health Records
Job ID: 666959
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Susquehanna Williamsport
Location: 700 High Street, Williamsport PA 17701


  • Responsible to maintain the accuracy of both the physician delinquency process and the master files
  • Facilitate the timely completion of patient records and updated physician information. 
  • Ensures data is accurate, complete and available to support patient care.
  • Provides orientation to the chart completion process and the Chart Deficiency procedure.


  • Performs all functions related to the delinquency list, physician completeness process, records over 30 days requirement, and re-analysis.
  • Updates the master files (NPI Process), merge medical records, monitor, correct and follow up on printed report.
  • Provides orientation to the physicians and physician assistants and mid-wives, acclimating them to the chart completing process, accessing the legal health record through e-HIM repository, and the chart deficiency procedure.
  • Completes scanning, QA and analysis processes in established time frames to support department goals.
  • Prepares, scans and validates records while performing legibility and integrity analysis; scans loose papers into the electronic health record.
  •  Audits compliance to meet JCAHO and DOH requirements.
  • Copy charts as needed for transfers and/or release of information requests.
  • Follow up on missing discharged records to ensure records are received for processing. Reports any trends to management.
  • Maintains the electronic Death Registry and the Gift of Life referrals, coordinating with physician staff and funeral directors to obtain completion of death certificates.


  • High school diploma or GED is required.
  • Six months of experience with Health Records or Health Information Management preferred.

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.40 to $21.61

Union Position: No

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