Job Description

Job Title: File Clerk II
Job ID: 674109
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Community Provider Svcs
Department: Billing
Location: 23rd & Jane Street, Pittsburgh PA 15203


Perform duties related to the retrieval, delivery and re-filing of medical records needed for billing purposes which are of heavy volume. File medical reports and correspondence within the record. Process all requests for copies of the medical record in accordance with established policies and procedures.

  • Account for and files miscellaneous reports as needed.
  • Account for the return of medical records from authorized users and verifies correct chart order before re-filing.
  • Adhere to the UPMC Health System and UPMC HomeCare Standards of Conduct.
  • Attend compliance training as defined in the compliance training policy.
  • File loose medical records, correspondence, etc. appropriately within the medical record.
  • File medical records into permanent, secondary, and off-site storage locations, as indicated.
  • Maintain the neatness and accuracy of the permanent, secondary, and off-site storage locations.
  • Prepare new record folders/contents as necessary.
  • Process all requests for photocopies of medical records and other items, as received from the billing staff and Supervisor. Ensure proper written patient authorization is received for each request and is filed with the medical record.
  • Receive correspondence daily and distributes to the appropriate Account Representative.
  • Refrain from disclosing or revealing confidential information to any person, except as specifically necessary for the staff member to perform his or her job duties. Refrain from accessing patient or coworker records (either electronic or files) except as specifically necessary for the staff member to perform his or her job duties.
  • Retrieve medical records from permanent off-site storage locations for the billing office personnel.


  • High school diploma or equivalent. 
  • Adept with the alphabet and numerals. 
  • Good organization and communication skills. 
  • Typing skills preferred.  
  • Ability to ambulate and perform some lifting functions (up to 30 lbs.), bending and reaching.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13 to $20.25

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

Talent Network