Job Description

Job Title: Specimen Processor I
Job ID: 673966
Status: Full-Time
Regular/Temporary: Regular
Hours: 2 p.m. to 10 p.m.
Shift: Evening Job
Facility: UPMC Mercy
Department: Automated Testing
Location: 1400 Locust Street, Pittsburgh PA 15219

Description

UPMC Mercy is hiring a full-time Specimen Processor I. This role is scheduled 2 p.m. to 10 p.m. Monday through Friday, with rotating weekend and holiday responsibilities.

This role receives, identifies, sorts and transports specimens to all technical sections. Maintains laboratory records and copies. Faxes and otherwise distributes laboratory results. Answers telephone calls and responds to requests for test results by physicians and other authorized individuals; directs callers to appropriate laboratory personnel, as necessary. Responds to requests from clients for supplies and specimen collection information. Assist with orienting students and training new employees. Perform related clerical duties. Job duties are not age specific in nature.

Responsibilities:
  • Completes quality forms for unacceptable specimens, for requesting errors, or for other problems.
  • Demonstrates a service orientated approach by conveying courtesy, respect, enthusiasm and a positive attitude.
  • Determines and enters the correct specimen collection and receive time into the computer where needed.
  • Effectively handles any complaints or reports of problems. Investigates and resolves any requesting mistakes or other specimen problems.
  • Ensures adequacy of patient identification / labeling as well as sample type and stability.
  • Follows all regulations regarding health and safety concerning the handling of Biohazard or Sharps patient samples and the disinfection of the work area. 
  • Uses the utmost care to prevent personal exposure and avoid environmental contamination.
  • Interacts courteously and professionally with all customers and laboratory staff.
  • Measures, aliquots, and distributes urine samples when needed.
  • Monitors pneumatic tube and / or courier sample deliveries to ensure timely processing of specimens.
  • Notifies supervisor of problems and of any requests that need credited or clarified. 
  • Requests assistance when needed.
  • Observes all laboratory and hospital safety, infection control and compliance regulations and policies.
  • Participates in the orientation and training of new laboratory employees and students. 
  • Performs related clerical duties as directed.
  • Prepares, packages and sends specimens to outside locations as needed
  • Promptly delivers specimens to the respective testing areas.
  • Receives, sorts and prioritizes all specimens according to laboratory policies.
  • Separates serum and plasma from red blood cells by centrifugation. 
  • Labels aliquot tubes and transfers serum or plasma according to policy. 
  • Stores samples at the appropriate temperature. 
  • Shares specimens interdepartmentally as necessary.
  • Shows initiative and offers assistance in the completion of the department's work.
  • Uses good customer service and conversation etiquette while answering the telephone. 
  • Responds professionally to inquiries concerning proper specimen collection, patient results, normal values, and basic laboratory operations information as needed. 
  • Transfers calls to appropriate parties when appropriate.
  • Verifies patient specimens such as blood, urine and other body fluids with any requisitions, bar codes or labels making certain that information on the specimens match any paperwork received, and that all submissions are appropriate for the work requested.

Qualifications

  • High School diploma or GED equivalent. 
  • 3 to 6 months of experience in a clinical laboratory, physicians office, or other medical environment preferred. 
  • Training as a Medical Assistant or Medical Secretary preferred. 
  • Knowledge of medical terminology and laboratory information systems experience preferred. 
  • Good oral and written communications skills required. 
  • Ability to communicate effectively with all age groups and populations of external and internal customers (as well as co-workers) both by telephone and in person.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.31 to $20.87

Union Position: No

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