Job Description
Job Title: Patient Services RepresentativeJob ID: 673732
Status: Casual
Regular/Temporary: Limited
Hours:
Shift: Day Job
Facility: UPMC Susquehanna Muncy
Department: Emergency Dept
Location: , Muncy PA
Description
Job Summary:
Apply today for a
Patient Services Representative with UPMC Susquehanna! A Patient Services
Representative is responsible for welcoming patients upon arrival, promoting
the usage of new and emerging consumer-friendly technologies, educating
patients on their copayments and financial obligations and collecting payments
when applicable, scheduling subsequent appointments within the continuum of
care, connecting patients to financial advocacy resources when appropriate,
updating patient’s demographics and insurance coverage information, and
promoting an overall culture of service excellence. We are seeking candidates
with a strong customer service background and a desire to be empowered to
ensure a positive experience during a patient's visit to UPMC.
We are hiring a casual employee to work a variety of shifts during daylight,
evening and overnight hours. This
candidate will work a total of thirty-two hours per month, which includes a
total of sixteen hours during the weekend.
Are you up for the challenge? Apply online today!
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
- Collect copayments and any other applicable patient payments at the point of service.
- Confirm and/or update patient registration information at checkout.
- Schedule or connect patient to resources to schedule for ancillary services at checkout.
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits.
- Promote MyUPMC patient portal and assist patients in registration when applicable.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
Qualifications
- Completion of High School graduate or equivalent.
- Experience with personal computer based applications, other various office equipment and proficient typing skills.
- Two years experience in a medical/billing/fiscal or customer service function preferred.
- Medical terminology and third party health care coverage experience preferred. Excellent interpersonal, written and verbal communication skills are required. Initiative to work productively with minimal supervision.
- Able to work well under pressure.
Licensure, Certifications, and Clearances:
- Act 34 Criminal Clearance
Union Position: No
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