Job Description

Job Title: Emergency Department Patient Access Representative
Job ID: 18000096
Status: Casual
Regular/Temporary: Limited
Shift: Variable
Department: Rev Cyc Mobile Pt. Access
Location: 2 Hot Metal Street, Pittsburgh PA 15203


Job Summary:

UPMC Corporate Services has an exciting opportunity available for individuals looking to provide top-notch customer service to our patients. We are seeking qualified candidates for our casual Emergency Department Patient Access Representative positions. Employees will schedule appointments, prepare documents, register patients in the computer systems and greet patients.

This is for a casual employment status, which will offer flexibility around your schedule. You are required to provide a minimum of 16 hours every two weeks and one weekend a month. Are you a student? Do you have another job? Do you need flexibility in your schedule? 

Candidates interested in this position must be willing to travel to UPMC emergency departments within Allegheny County to work a variety of shifts during daylight, evening and overnight hours.  Are you up for the challenge? Apply today!

  • Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures, goals, and values in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions. 
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. 
  • Proper patient identification to start clinical record. Works independently to perform a timely patient interview and registration for services at the bed side. Obtains or updates necessary demographic and insurance related information. Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process. 

  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service. 
  • Facilitator of financial gatekeeping with clinical partners. 

  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. 

  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. 

  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. 

  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. 

  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy 

  • Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.


  • Completion of high school diploma or equivalent.
  • Excellent interpersonal, written and verbal communication skills are required.
  • Two years of experience in a medical, billing, fiscal or customer service function is preferred.
  • Experience with personal computer based applications, other various office equipment and proficient typing skills.
  • Medical terminology and third party health care coverage experience preferred.
  • Initiative to work productively with minimal supervision.
  • Able to work well under pressure.
  • Act 33 Chld Clearnce w Renewal
  • Act 34 Crim Clearnce w Renewal
  • Act 73 FBI Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities







Salary Range: $13.32 to $20.31

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


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