Job Title: Patient Services Representative Job ID: 677348 Status: Full-Time Regular/Temporary: Regular Hours: Shift: Day Job Facility: University of Pittsburgh Physicians Department: Advanced Ob/Gyn Location: 901 E. Brady Street, Butler PA 16001
Description
Job Summary:
Apply today for a
Patient Services Representative with UPMC Advanced OB-GYN Associates in Butler,
PA! A Patient Services Representative is responsible for welcoming patients
upon arrival, promoting the usage of new and emerging consumer-friendly
technologies, educating patients on their copayments and financial obligations
and collecting payments when applicable, scheduling subsequent appointments
within the continuum of care, connecting patients to financial advocacy
resources when appropriate, updating patient’s demographics and insurance
coverage information, and promoting an overall culture of service excellence.
We are seeking candidates with a strong customer service background and a
desire to be empowered to ensure a positive experience during a patient's visit
to UPMC.
This is a full-time position that will work Monday through Friday during the
hours of 8:00 AM to 5:00PM. In addition
to these hours, the candidate will also assist with evening coverage two days a week.
Are you up for the challenge? Apply online today!
Responsibilities:
Appropriately distribute / triage phone calls to other areas and / or clinical providers
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Collect copayments and any other applicable patient payments at the point of service
Confirm and/or update patient registration information at checkout
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Promote MyUPMC patient portal and assist patients in registration when applicable
Provide a warm greeting for all patients
Register patients in Biometrics (fingerprint recognition) program and explain benefits
Schedule follow-up appointments within the practice at checkout
Schedule or connect patient to resources to schedule for ancillary services at checkout
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Qualifications
Completion of high school graduate or equivalent is required.
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities
Salary Range:
$13.12
to
$20.05
Union Position: No
For the best application experience, we encourage you to apply for this job from a non-mobile device.
UPMC VALUES
At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!
UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.
Job Title: Patient Services Representative Job ID: 677348 Status: Full-Time Regular/Temporary: Regular Hours: Shift: Day Job Facility: Department: Advanced Ob/Gyn Location: 901 E. Brady Street, Butler PA 16001
Description
Job Summary:
Apply today for a
Patient Services Representative with UPMC Advanced OB-GYN Associates in Butler,
PA! A Patient Services Representative is responsible for welcoming patients
upon arrival, promoting the usage of new and emerging consumer-friendly
technologies, educating patients on their copayments and financial obligations
and collecting payments when applicable, scheduling subsequent appointments
within the continuum of care, connecting patients to financial advocacy
resources when appropriate, updating patient’s demographics and insurance
coverage information, and promoting an overall culture of service excellence.
We are seeking candidates with a strong customer service background and a
desire to be empowered to ensure a positive experience during a patient's visit
to UPMC.
This is a full-time position that will work Monday through Friday during the
hours of 8:00 AM to 5:00PM. In addition
to these hours, the candidate will also assist with evening coverage two days a week.
Are you up for the challenge? Apply online today!
Responsibilities:
Appropriately distribute / triage phone calls to other areas and / or clinical providers
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Collect copayments and any other applicable patient payments at the point of service
Confirm and/or update patient registration information at checkout
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Promote MyUPMC patient portal and assist patients in registration when applicable
Provide a warm greeting for all patients
Register patients in Biometrics (fingerprint recognition) program and explain benefits
Schedule follow-up appointments within the practice at checkout
Schedule or connect patient to resources to schedule for ancillary services at checkout
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Qualifications
Completion of high school graduate or equivalent is required.
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities
At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!
UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.