Job Description

Job Title: Office Assistant I
Job ID: 676827
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility:
Department: ZCMS1 Pinnacle Internal Med
Location: 532 South Aiken Avenue, Pittsburgh PA 15232

Description

Purpose:
Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities:
  • Answer questions regarding patient appointments and testing.
  • Answer telephone, screens calls, takes messages, and provides information.
  • Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
  • Complies with all UPMC Health System and Presbyterian/Shadyside policies and procedures. Maintain strict confidentiality related to medical records and other data.
  • Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Maintain clean, orderly waiting area including beverage area and reading materials.
  • Prepare patient charts for upcoming appointments.
  • Schedule, coordinate, and reschedule patients appointments. Relay necessary messages to staff and providers.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
  • Verify necessary information and records in the medical record and computerized scheduling system.

Qualifications

  • High school diploma or GED is required.
  • One year of work experience, preferably in a medical office setting.
  • Knowledge of medical terminology preferred.
  • Word processing and computer experience preferred.
  • Strong customer service experience with answering phones, interacting with patients, etc., preferred.
  • Experience with electronic medical records and scanning preferred

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.71 to $21.49

Union Position: No

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