Job Description

Job Title: Medical Asst I Call Center
Job ID: 678888
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Altoona Reg Health Srvcs
Department: BMA Call Center
Location: 1414 9th Ave, Altoona PA 16602

Description

UPMC Altoona Regional Health Services - Medical Asst I Call Center - Fulltime - Monday - Friday

 

Purpose:
Answers all incoming phone calls in the call center and respond to the patient with the physicians answers.

Responsibilities:

  • Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
  • Documents appropriately.
  • Follows OSHA recommendations regarding housekeeping duties.
  • Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
  • Handles incoming and outgoing faxes to and from facilities and pharmacies.
  • Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.
  • Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
  • Handles the emails from patients and the responses back from the providers.
  • Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
  • Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.

Qualifications

  • Graduate of an approved medical assisting program.
  • Six months related experience preferred.
  • Must have the ability to communicate with patients; listening to symptoms/complaints and effectively give patients instructions and explaining procedures.
  • Must have the ability to relay information to co-workers and physicians

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance
  • Advanced Cardiac Life Support or Basic Life Support or Cardio Pulmonary Resuscitation

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $11.96 to $17.82

Union Position: No

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