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Description

• Calls clients to confirm handwritten orders, obtains accurate billing information, dx codes, UPIN information, etc. when needed
• Collects specimens in a timely manner and according to established procedures.
• Communicates appropriately with clients, patients, and coworkers. Remains polite and courteous at all times. Communicates all unresolved problems immediately to supervisor.
• Completes all required documentation and statistical logs as required.
• Follows positive patient ID policy to accurately collect and label specimens.
• Keeps work area clean and neat. This includes waste disposal, stocking of supplies, management of lab coat cleaning.
• Participates on teams and special projects when asked. Performs other duties as assigned.
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, data entry, etc.
• Processes and/or packages specimens according to testing specifications.
• Reads, understands and complies with organizational and departmental policies, procedures and protocols.
• This is not an exhaustive list of duties and responsibilities, but rather a general description of the work that may be performed by the position. Interacts with all customers, internal and external, courteously and professionally; answers the phone and responds to telephone inquiries in a timely manner.
• Trains and orients new employees, students as applicable and assigned.

Qualifications

• High School diploma or equivalent Certification from an accredited Phlebotomy or Medical Assistant program is preferred. 
• Minimum 6 months experience is preferred.
• Medical terminology knowledge and laboratory information system experience is preferred.
• Must have the ability to establish work priorities and handle several procedures simultaneously.
• Must interact with other departments.