Job Description

Job Title: Pharmacy Service Representative- Health Plan
Job ID: 180000IV
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Health Plan
Department: PHARMACY SRVCS
Location: 600 Grant St, Pittsburgh PA 15219

Description

UPMC Health Plan is hiring a full-time Pharmacy Service Representative to help support the Pharmacy Services Department at its downtown Pittsburgh location. The hours for this position are standard daylight hours, Monday through Friday, with a Saturday rotation.  The Pharmacy Service Representative will provide customer service support, in a call center environment, to UPMC Health Plan's Department of Pharmacy Services. This role will also interact with physicians, pharmacists, and members to obtain information pertinent to the decision-making process, explaining Health Plan sponsored benefits, and assisting with pharmacy claims processing functions. The scope of the information is primarily clinical and pharmacological in nature. 

Responsibilities:

• Accurately complete required documentation per department guidelines.
• Follow-up on inquires from UPMC Health Plan customers (physicians, members or pharmacists).
• Handle all duties with the highest level of confidentiality.
• Maintain current knowledge of all Health Plan and departmental polices and procedures.
• Respond to customer (physicians, members or pharmacists) requests and inquiries in a timely and accurate manner.

Qualifications

• High school diploma or equivalent. 
• Pharmacy technician training preferred. 
• Customer service and/or call center experience required. 
• Basic knowledge of health care/managed care concepts. 
• Good verbal and communication skills; including telephone skills. 
• Proficiency in typing required. 
• Ability to use Microsoft Windows based PC and multi-line telephone.

Salary Range: $14.53 to $22.86

Union Position: non union

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