Job Description

Job Title: Director, Operations - Child Behavioral Health
Job ID: 683784
Status: Full-Time
Regular/Temporary: Regular
Hours: Daylight, Monday thru Friday
Shift: Day Job
Facility: Western Psychiatric Institute
Department: Ambulatory Admin
Location: 3811 O'hara Street, Pittsburgh PA 15213

Description

Do you have strong healthcare business acumen and a passion for managing projects such as construction? Are you a strategic thinker with an interest in leadership? Are you looking for an opportunity to develop new departments? Do you enjoy working in a clinical setting? This could be the perfect fit for you!

Western Psychiatric Institute and Clinic of UPMC is seeking a full-time Director, Operations to support our Child Behavioral Health division.

As Director of Operations, you will be responsible for strategic decision-making, policy development, and policy implementation for the business unit. You will work collaboratively with the Vice President of Ambulatory, Behavioral Health, and Executive Administration, Division Chiefs, other physicians, and clinicians to manage, develop and implement strategic plans focused on the growth and development of our clinical and academic programs. 

You will be accountable for the operational performance (service, quality, and financial) of the division area. You will also ensure compliance with all state, federal and regulatory agencies and serve as the coordinator in utilization and report generation from the EPIC system. Additionally, you will assist in the creation and management of operating and capital budgets.

Responsibilities:
  • Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU. Provide assistance when opening BU in the community, identify market strategies, growth opportunities and oversee quality and efficiency of outpatient office locations. Ensure BU is in compliance with UPMC policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).
  • Assist in establishing and implementing policy related to BU including, but not limited to, professional licensure, registration and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. Identify educational needs of all BU outpatient office staff who provide treatment and care to inpatients as well as outpatients of the physicians. Assist in meeting in educational requirement of staff.
  • Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations.
  • Coordinate all EPIC activity including training for staff, as required. Create necessary reports in EPIC, specifically those to evaluate physician productivity. Conduct quarterly physician productivity meetings.
  • Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers.
  • Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives. Assist faculty and coach staff to establish and achieve programmatic goals.
  • Develop operating and capital budgets for BU may include, but not limited to, PSD, School of Medicine and hospital. Ensure that BU meets budget goals. Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals.
  • Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.
  • Manage the human resources functions for the BU including recruitment, performance evaluations, and corrective action regarding staff within the BU which may include, but not limited to, PSD, School of Medicine and hospital. Mentor office managers and staff.
  • May assist with accredited fellowship program to ensure compliance with required training components and may act as liaison with GME department.
  • Oversee all contracts and lease agreements for BU. Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high quality products and supplies. May act as liaison to outside vendors.
  • Responsible for the charge lag process ensuring the business unit (BU) professional fees are entered into the EPIC systems within established timeframes. Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance.
  • Serve on all committees as assigned. Provide leadership, oversight and direction for assigned special project activities.
  • Supervise coding and charge entry staff (where applicable). Work with staff to improve revenue process within the BU and solve problems and identify resources related to insurance coverage and reimbursement issues for all BU community based BU.
  • Work closely with Clinical, Administration and Information Services staff in identifying opportunities for improving cost and quality of care through in-depth process and cost of care analysis, forming recommendations to drive significant operational changes.

Qualifications

  • Bachelors Degree in Health Care Administration, Business Administration, Finance, Accounting or related field
  • 5 years of experience
OR
  • Bachelors Degree in Health Care Administration, Business Administration, Finance, Accounting or related field
  • FMR Program Graduate
  • 3 years of experience
OR
  • Masters Degree in Health Care Administration, Business Administration, Finance, Accounting or related field
  • 3 years of experience
OR
  • Masters Degree in Health Care Administration, Business Administration, Finance, Accounting or related field
  • Fellowship Program Graduate
  • 3 years of experience
  • Advanced knowledge of applicable federal, state, and local laws as they pertain to physician BU management, preferred.
  • Knowledge of revenue cycle, physician billing, and contracts, preferred.
  • Previous clinical experience a plus, but not required
  • Prior healthcare experience strongly preferred.
Licensure, Certifications, and Clearances:
  • Act 33 Child Clearance with Renewal
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $30.89 to $52.76

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



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