Job Description

Job Title: Retail Host
Job ID: 689779
Status: Full-Time
Regular/Temporary: Flex
Hours:
Shift: Day Job
Facility: UPMC Presbyterian
Department: MUH Caf� on 7th
Location: 3459 Fifth Avenue, Pittsburgh PA 15213

Description

Purpose:
Responsible for ensuring guest satisfaction with food service utilizing customer service skills. Delivers and serves nutritionally-appropriate and attractive meals in a timely manner. Practices appropriate food handling techniques and food safety procedures in all aspects of job.  This position will be varying hours and shifts, including weekends and holidays.  This position will be located in Oakland.  

Responsibilities:
  • Adheres to department procedures regarding the operation of all food service equipment.
  • Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.
  • Clean, stock and maintain service station and all service areas where applicable
  • Clear tables of dishes and other used items.
  • Communicates customer complaints and concerns effectively with other team members.
  • Complete any closing side work assigned.
  • Demonstrate an understanding of and proficiency with the �Culture of Service� model.
  • Displays customer service skills when responding to meal service requests, resulting in a satisfied customer.
  • Engages guests using the designated department script, to include proper greeting, eye contact and smiling
  • Expedite food items and service customers.
  • Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines.
  • Receive and place food orders from customers when applicable.
  • Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control.

Qualifications

  • Diploma/GED OR 1 YR previous job experience required in lieu of HS Diploma/GED
  • Excellent Customer Service experience preferred

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.31 to $20.87

Union Position: No

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