Job Description

Job Title: Data Comm Specialist - Senior
Job ID: 688616
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility:
Department: ISD Voice Communications
Location: 201 State St, Erie PA 16550

Description

Purpose:
The Datacomm Specialist - Senior is responsible for the day to day maintenance and support of the data communications equipment and systems within UPMC and affiliated business units for connectivity requests and/or reported problems. The Datacomm Specialist - Senior reviews, organizes, communicates and records all requests for ENG (Enterprise Networking Group) services. Additional responsibilities and accountabilities include configuration of data communications devices, design and implementation of local and wide area networking, and problem determination in these areas. The Datacomm Specialist Senior is expected to review, organize, communicate, and record requests for service additions, deletions, and/or changes within UPMC. The Data Communications Specialist - Senior also will provide technical assistance to departmental personnel, clients, vendors, and other parties as assigned to meet business requirements or provide continued network services. The Datacomm Specialist - Senior works closely with all UPMC departments and business units, ISD departments and/or groups, as required, to meet business objectives, resolve problems, provide technical assistance in accordance with assigned responsibilities, and when necessary, coordinates with other telecommunications resources in carrying out the assigned responsibilities. This position also interacts with vendors and suppliers.
This role will also lead small to medium sized project for ENG.


Responsibilities:
    • Additionally, this position will be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
    • Apprise project manager of status, schedule variances, and outstanding issues and works as a technical lead with the PM
    • Implements and maintains data  and voice communication networks.
    • Installs and supports networks, including LAN/WAN/WLAN systems.
    • Responsible for network sizing and network troubleshooting.
    • Balance quality of work with deadlines and budget.
    • Control project costs and communicate any project-related expenses to project manager.
    • Coordinate and support installation of data communications network hardware including, but not limited to routers, switches,  and any potential networked device as outlined and documented in assigned project(s) and/or initiative(s).
    • Coordinate with other ISD departments or assigned group/person, on all requests for addition, relocation, and/or removal of required wiring to meet UPMC network client requirement(s).
    • Develop working knowledge of multiple communications protocols.
    • Maintain electronic documentation, as defined by the Manager outlining wiring and interconnection for all UPMC facilities, as approved by the Manager and/or the Director, ISD, including master and Senior wiring closet configurations, cross-connection to data communications hardware (switches, routers, hubs, etc.), and other hardware as part of all projects and/or initiatives assigned.
    • Perform site surveys with ISD and client representatives to insure complete and accurate record-keeping and project documentation for requested services, including wiring requirements in support of the client request, specialized power requirements in support of data and/or voice communications hardware. Provide technical assistance pertaining to guidelines and/or rules/regulations covering wiring systems and network infrastructure connectivity.
    • Plan, publish, maintain, and distribute technical documentation pertaining to UPMC Data Communications network including pictures, procedures, practices, and problem determination guidelines as requested or assigned by the Manager, Data Communications, and/or the Director, ISD Technical Services Department.
    • Provide ISD Level II support services for problem calls escalated by the NOC and coordinate with UPMC personnel and vendors to resolve issues. Report back to the NOC on problem status until resolved.
    • Provide on-call support (business hours) as established and in accordance with ISD Enterprise Communications Group Policies and Procedures, Service Level Agreements, and any other documentation or directives, as determined by the Manager, Data Communications and/or the Director, ISD Enterprise Communications Group.
    • Provide on-call support (non-business hours) as established and in accordance with ISD Enterprise Communications Group Policies and Procedures, Service Level Agreements, and any other documentation or directives, as determined by the Manager, Data Communications and/or the Director, ISD Enterprise Communications Group.
    • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
    • Provide support as required by ISD's Disaster Recovery Plan.
    • Record time spent on assignments (projects, initiatives, requests) in accordance with ISD and ISD Enterprise Communications Group Policies and guidelines.
    • Review all assigned UPMC network client specialized service requests, received through request notification systems and respond to client requests, within service level, providing information as to service(s) and lead-time to meet objective. Coordinate with client in service delivery activities and all requirements to meet the request, keeping the client current on the status of the service request (i.e. phone call, email, etc.).
    • Ability to troubleshoot complex network problems.
    • Understand and explain network topologies
    • Coordinates change request with stake holders in accordance with change management procedures
    • Maintains inventory for network equipment
    • Maintains and reports incidents with UPMC’s ticketing system


Qualifications

  • Typically has 5+ years of data communications infrastructure design and support experience.
  • Mastery of the essential knowledge base for an IT professional.
  • Must possess ability to: Proficiently apply IT methods, professional knowledge, and UPMC standards and practices.
  • Intuitively grasp familiar, stable system performance situations.
  • Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
  • Recognize subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate.
  • Maintain effective relationships with business partners, professional peers, and other team members.
  • Coach less experienced IT professionals.
  • Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Demonstrate thorough understanding of the fundamental tools and concepts of one of the IT professional disciplines (i.e., Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and applies that understanding to make independent practical contributions to IT work within a particular UPMC department or function.

    Licensure, Certifications, and Clearances:
    Licensure/certifications required within 3 years of hire Preferred licensure/certifications: Comp TIA Security+ WLAN Mentor

  • Cisco Certified Networking Associate
  • Information Technology Infrastructure Library
  • Nokia Networking Routing Specialist I
  • UPMC Project Management Course

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $29.14 to $44.28

Union Position: No

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