Job Description

Job Title: Office Assistant I
Job ID: 690099
Status: Full-Time
Regular/Temporary: Regular
Hours: 8 a.m. to 4:30 p.m.
Shift: Day Job
Department: ZNE20 Tri-State Neuro Staff
Location: 12680 Perry Highway, Wexford PA 15090


UPMC Community Medicine Incorporated is seeking an Office Assistant to help support the UPMC Passavant Spine Center in Wexford, PA! The Office Assistant will be responsible for making and scheduling patient appointments in an efficient and timely manner, assisting customers in person and on the phone, providing information, and communicating with various departments. Additionally, the Office Assistant obtains and enters complete demographic and insurance information.


The ideal candidate will have some insurance authorization experience, as well as strong scheduling and calendar management skills.


  • Answer questions regarding patient appointments and testing.
  • Answer telephone, screens calls, takes messages, and provide information.
  • Complete necessary paperwork such as encounter forms and referrals.
  • Use computer systems to generate information necessary for billing.
  • Complies with all UPMC Health System policies and procedures.
  • Maintain strict confidentiality related to medical records and other data.
  • Greet and register patients in a polite, prompt, helpful manner.
  • Provide any necessary instructions/directions.
  • Inform appropriate department/person of patient's arrival, performing appropriate check-in and check-out functions.
  • Maintain and update current information on physician's schedules, ensuring that patients are scheduled properly and appointments are confirmed.
  • Maintain clean, orderly waiting area, including beverage area and reading materials.
  • Prepare patient charts for upcoming appointments.
  • Schedule, coordinate, and reschedule patients appointments.
  • Relay necessary messages to staff and providers.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation, and other tasks.
  • Verify necessary information and records in the medical record and computerized scheduling system.


  • High school diploma or GED required.
  • One year work experience, preferably in a medical office setting.
  • Knowledge of medical terminology preferred.
  • Word processing and computer experience preferred.
  • Insurance authorization and/or test scheduling experience preferred.
  • Experience answering patient phone calls and reaching out to patients with updates preferred.
  • Interest in being cross-trained in multiple areas highly preferred.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.59 to $19.16

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

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