Job Description

Job Title: Telephone Operator
Job ID: 692305
Status: Part-Time
Regular/Temporary: Regular
Hours:
Shift:
Facility:
Department: POP00 OPR
Location: 3600 Forbes Ave, Pittsburgh PA 15213

Description

Job Summary:

Do you have experience in a call center environment? We are looking for a part-time Telephone Operator to support the Office of Physician Relations department with the University of Pittsburgh Physicians. The position works varying days and shifts for 20 hours a week. In this role, you will serve as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Initiate voice pages when required.
  • May be required to do system data entry on request.
  • May train new operators.
  • Process appropriate emergency code or STAT page.
  • Provide Physician on call information to requesting individuals.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Provide status report on any page in progress to the individual requesting the page.
  • Use required phrasing at all times when answering telephone calls.

Qualifications

  • High school graduate or equivalent. 
  • One year of experience answering and processing calls through automated phone system or one year of customer service experience.
  • Must be able to work all shifts, seven days a week. 
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.31 to $20.87

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

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