Job Description

Job Title: Facilities Dispatcher
Job ID: 698875
Status: Full-Time
Regular/Temporary: Regular
Hours: 6 a.m. to 6 p.m.
Shift: Day Job
Facility: UPMC Presbyterian
Department: MUH Maint L_O
Location: 3459 Fifth Avenue, Pittsburgh PA 15213

Description

Purpose:
Act as initial contact to record and route routine and emergency requests to appropriate personnel in various UPMC facilities including PUH, MUH, SHY, CHP, WPIC, Magee and Mercy Hospitals as well as various off-sites and University buildings.

Responsibilities:
  • Alpha page first responders for emergencies, i.e. floods, power outages, water shortages, external disasters- weather related, etc.
  • Assist management with data research and compile various reports as requested including: Risk Master, TMPs, PMs, PEs, cycle maintenance, invoicing, insurance claims, frequency requests, billing, pneumatic tube, elevators, etc.
  • Coordinate with management team, staff responses to internal and external disasters, day-to-day work requests, cycle maintenance, equipment failures and on-site inspections (DOH, JCAHO, AALAC, and EPA).
  • Create/update and distribute web requests, PMs, PEs, TMPs, and daily work orders in a timely manner.
  • Direct work requests via radio, alpha pager and/or phone to the appropriate facility and craftsmen as needed to assure that the resolution is conducted with regard to efficiency, safety and within established procedures.
  • Immediately recognize hazards or threats to life safety, patient safety, etc. and both instruct the person calling to act appropriately and safely while gaining all necessary information in the process. 
  • Coordinate emergency dispatcher to internal and external disasters, log tracking data and cost recovery information.
  • Log all elevator calls, attendance call offs, automatic door calls, etc. as directed.
  • Maintain current with numeric and alpha paging system distribution lists as well as radio communications and compliance with FCC Regulations.
  • Perform all aspects of dispatch: receive request, dispatch to appropriate craftsman, create work order and perform closeout functions upon completion and perform follow up as needed.
  • Serve as a role model of service excellence for the institutions by providing quality services that are responsive to client needs, proactive in scope and accessible in nature.
  • Understand and prioritize incoming data and information and both initiate an effective and appropriate response, as well as relay the accurate information to management, infection control, EH&S, Security, Corporate Real Estate, etc.
  • Must be available to work 6am-6pm alternating Wednesday-Saturday and Thursday-Saturday.

Qualifications

  • High school diploma or equivalent is required. 
  • Two years of experience working in an office or hospital setting required.
  • One year of experience as a dispatcher and/or call center operator preferred. 
  • Skills in database systems and proficiency in Microsoft Office Programs required. 
  • Proficient computer typing, minimum 40 wpm required. 
  • Good communication skills with the ability to organize and direct routine and emergency responses.  
  • Strong written skills and the ability to follow detailed written and verbal direction. 
  • Ability to respond appropriately under stressful and/or emergency situations.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.12 to $22.16

Union Position: No

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