Job Description

Job Title: Retail Service & Sales Assistant Manager - Reading
Job ID: 697805
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Variable
Facility: UPMC Health Plan
Department: Retail Innovation
Location: , PA

Description

Are you a customer service champion with previous supervisory experience? If so, an opportunity as a Retail Service and Sales Assistant Manager supporting UPMC Health Plan's new retail location at Berkshire Mall in Wyomissing, PA is the perfect position for you!

The Retail Service and Sales Assistant Manager functions as the point of contact at a UPMC Health Plan retail location. This position will work varying locations, days, and shifts including evenings, weekends and holidays.   The Retail Service and Sales Assistant Manager will create a positive experience for all customers of the UPMC Health Plan Reading retail location.

 

This position will gather appropriate information from each customer, handle basic inquiries, and provide comprehensive service to all prospective and current members. This comprehensive service may include: answering questions about health care laws and reform, providing information about a full range of products and services for individuals seeking coverage for themselves or their family, employers, producers, providers, and Medicare members trying to get the most out of their health coverage, and providing customer service for current members of the plan.

 

The Retail Service and Sales Assistant Manager is required to secure and maintain a PA Health and Disability Insurance license.

Responsibilities:

  • Assist with the development and training of new team members.
  • Assume supervisory responsibilities as necessary.
  • Attend meetings and training sessions as necessary.
  • Be a Member Advocate to all members to achieve first call resolution and member satisfaction.
  • Coordinate and oversee application and enrollment processes, both paper and electronic.
  • Enforce the dress code policy.
  • Ensure all visitors are greeted with a proper salutation and a positive attitude.
  • Ensure team members understand all UPMC Health Plan products, policies, and procedures.
  • Ensure that every interaction a visitor has is a positive one and implement any service recovery tool necessary to recover from those that aren't.
  • Maintain confidentiality of all visitors and internal UPMC operational information.
  • Maintain retail location (i.e. dusting, cleaning, rubbish removal) to ensure a safe and aesthetic environment.
  • Maintain strong communication with retail location Manager to ensure they are updated on any outstanding issues or to communicate any concerns or needs.
  • Manage inventory of retail location's marketing materials.
  • Participate in projects as assigned by Manager.
  • Supervise the communication between UPMC Health Plan and the customer for administrative and operational issues.

Qualifications

  • Bachelors degree or equivalent industry experience preferred. High school graduate or equivalent required.
  • Minimum of 3 years of experience in retail sales or customer service or managed health care operational or account management experience.
  • Supervisory, leadership or management experience preferred.
  • Excellent written and verbal communication skills.
  • Ability to use critical thinking skills.
  • Ability to anticipate customer needs.
  • Ability to present information and ideas to others in an articulate and effective manner.
  • Ability to reason through problems, review alternate solutions, and reach sound conclusions.
  • Ability to work harmoniously with others.
  • Ability to learn new skills, concepts and processes.
  • Ability to negotiate and argue persuasively.
  • Ability to work independently.
  • Ability to review, investigate, and respond to customer inquiries and complaints.
  • Computer skills with proficiency in Microsoft Office including: Word and Excel.
  • Manage retail location processes and flow.

    Licensure, Certifications, and Clearances:
  • PA Health and Accident Insurance Sales License required within 90 days of hire.

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $19.70 to $32.88

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



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