Job Description

Job Title: Office Assistant I or II - (TRCC)
Job ID: 180000W1
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Cancer Centers
Department: ERIE0 Affiliation
Location: 2500 W 12th St, Erie PA 16505

Description

Effective January 1, 2019, The Regional Cancer Center medical oncology office will be operated by UPMC Hillman Cancer Center. As a result, the office will be staffed by UPMC Hillman Cancer Center employees. 

At UPMC CancerCenter, we are committed to giving our patients the knowledge, inspiration, and specialty care that they need.  We believe that no diagnosis should stop our patients from doing the things they love, or from living each day to the fullest.  If you want to be part of a team that is making a difference we currently have an opportunity for a skilled and compassionate individual at our Erie location.

 

As an Office Assistant you will be cross-trained on all front office responsibilities including, but not limited to patient check-in and check-out, insurance verification and authorizations and answering the phones.  This position will be responsible for making and scheduling patient appointments, assisting customers and patients in person and on the phone, and communicating with various departments.  As a member of the UPMC team you will be responsible for delivering the highest level of customer service to all patients and guests while consistently demonstrating our culture of service excellence.


Responsibilities:

  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
  •  Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
  •  Verify necessary information and records in the medical record and computerized scheduling system.
  •  Prepare patient charts for upcoming appointments.
  •  Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  •  Answer telephone, screens calls, takes messages, and provides information.
  •  Answer questions regarding patient appointments and testing.
  •  Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  •  Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
  •  Maintain clean, orderly waiting area including beverage area and reading materials.
  •  Complies with all UPMC Health System policies and procedures.
  • Maintain strict confidentiality related to medical records and other data.


Qualifications

  • High school diploma or GED is required. 
  • One year work experience, preferably in a medical office setting. 
  • Knowledge of medical terminology preferred. 
  • Word processing and computer experience preferred

Salary Range: $11.96 to $17.82

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



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