Job Description

Job Title: Sales and Marketing Analyst
Job ID: 698371
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Health Plan
Department: Marketing Communications
Location: 600 Grant St, Pittsburgh PA 15219

Description

Purpose:
UPMC Health Plan is hiring a full-time Data Communication Specialist to help support the Medicare Sales & Marketing Department. The Data Communication Specialist position will analyze and report upon sales and marketing data along with providing support to sales in various aspects related to the sales process. The sales and marketing analyst will maintain the CRM (customer relations management) database along with tracking marketing campaigns, completing data entry analysis, auditing fulfillment and import processes, and reporting upon lead and sales data. The sales and marketing analyst will support the sales department with processing of broker agent files and helping to build and maintain department systems websites. Reports to the Manager of Medicare Marketing.

Responsibilities:
  • Audits and maintains lead data entry and fulfillment
  • Develops department systems process improvement, site administration, and building sites
  • Implements campaign tracking and completes regular campaign maintenance
  • Maintains relationship between Medicare Sales & Marketing and IKA Support Department
  • Maintains the Medicare Sales & Marketing CRM database
  • Performs a variety of administrative functions to complete sales and marketing analysis and/or assist sales
  • Reports on leads and sales data, creating specialized reports as needed
  • Responsible for lead data entry and imports into CRM database
  • Supports the brokerage sales area, tasks related to: broker agent appointment process, lead distribution, and mass communication to broker agents
  • Trouble shoots and works to fix issues within CRM; recording issues and maintaining requests/enhancements in Gemini
  • Works efficiently within time constraints to meet deadlines-ability to respond in a resourceful manner when issues arise
  • Works with sales staff and other internal departments as necessary to complete projects

Qualifications

  • Bachelor's degree in business, marketing, advertising, or related industry.
  • Minimum of two years of experience, preferred Knowledge of Medicare products-HMO, PPO, Supplement, and the Medicare Advantage consumer marketplace is preferred.
  • Knowledge of relational lead and sales databases, data management, and querying and analyzing data is preferred.
  • Excellent communication, time/project management, problem-solving, organizational, and analytical skills Competent in MS Office-high proficiency in Access, Excel, and customer relationship management databases-preferable knowledge of MS Project.

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $16.23 to $25.77

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

Share:
Talent Network