Job Description

Job Title: Service Coordinator Associate LTSS (Weyman Plaza Office)
Job ID: 712383
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Health Plan
Department: Comm HlthChoice_Clin_Op
Location: 600 Grant St, Pittsburgh PA 15219

Description

This full-time, office -based position supports the Service Coordinator in coordinating care for Members. The Service Coordinator Associate builds a relationship with the Members, providing the Member with ongoing telephonic outreach and assistance with service coordination needs.

Responsibilities:
  • Assists in coordinating social services for Members including referrals to Community organizations as requested by Service Coordinator Utilizes information systems to build, research and enter Member information, As needed.
  • Promotes communication, both internally and externally, to enhance effectiveness of service coordination services (e.g., health care providers, And health care team members respectively).
  • Researches and assists in finding hard-to-find Members.
  • Supports service coordination team in outreach to Members telephonically
  • Supports the development and implementation of Member Care/Service Plans.
  • Works in conjunction with the Service Coordinator to initiate, and revise Member Care Plans as needed.

Qualifications

  • High School Diploma required.
  • One year of experience in Community or Public Health preferred
  • Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
  • Familiarity with basic medical terminology and concepts used in Care Management
  • Strong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members
  • Ability to effectively participate in a multi-disciplinary team including internal and external participants
  • Effective communication, telephonic and organizational skills.

    Licensure, Certifications, and Clearances:
    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.53 to $22.86

Union Position: No

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