Job Description

Job Title: Food Service Liaison
Job ID: 702150
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Presbyterian
Department: PUH00 -PUH_WPIC Patient Srvs
Location: 200 Lothrop St, Pittsburgh PA 15213

Description

Purpose:
Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.  This position will be located in Oakland, and will have varying shift times.  Flexibility with scheduling will be required. 

Responsibilities:
  • Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
  • Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
  • Maintains record-keeping and prepares reports as assigned.
  • Prepares tray tickets for food assembly according to workflow procedures in the operation.
  • Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
  • Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
  • Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.

Qualifications

  • HS Diploma/GED OR 1 YR previous job experience required in lieu of HS Diploma/GED

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.31 to $20.87

Union Position: No

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