Job Description

Job Title: Customer Service Representative - Erie
Job ID: 1800013M
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Variable
Facility: UPMC Health Plan
Department: Member Services
Location: 380 East Bayfront Parkway, Erie PA 16507

Description

The UPMC Health Plan Member Services Team in Erie, PA is currently hiring Customer Service Representatives to be advocates for our members and to proudly wear the badge of UPMC Health Plan.

With a close-knit work environment and a dedicated culture of service excellence, our Member Services Team educates and guides our customers through coverage, claims, and other program inquiries.

UPMC Health Plan has been recognized by J.D. Power and Associates for providing the “Highest Member Satisfaction among Commercial Health Plans in Pennsylvania.” That’s due—in no small part—to the compassionate attention and expert insight that our customers (which include members, providers, and facilities) enjoy each and every time they contact one of our dedicated representatives.

As a Customer Service Representative, you will complete a 6-week training course (8:00 a.m. to 4:30 p.m.), which will equip you to take on even the most complex customer needs.  After training, you will work a variable schedule, depending on assignment, Monday through Friday between the hours of 8 a.m. and 8 p.m., with rotating Saturday shifts.

Apply today to become a Customer Service Representative!

Responsibilities:

  • Ability to understand and effectively communicate information regarding a basic product line or function. Limited claim interpretation skills.
  • Answer incoming inquires from UPMC Health Plan customers.
  • Conduct outbound calls to clarify follow up and resolve inquires from customers.
  • Conduct outbound service calls in accordance with departmental initiatives.
  • Document inquires in accordance with UPMC Health Plan Customer Service Center guidelines.
  • Follow up on and document actions required to service inquiry from UPMC Health Plan customers.
  • Investigate inquiries from UPMC Health Plan customers.
  • Provide exemplary customer service by being proactive and responsive to all UPMC Health Plan customer requests.
  • Remain current on all departmental policies, procedures, plan benefit designs, and modifications.

Qualifications

  • High school graduate or equivalent required, college degree preferred.
  • Proficient in typing required.
  • Ability to make independent decisions required.
  • Knowledge of Microsoft Office and Excel spreadsheet program preferred.
  • Basic analytical skills necessary to evaluate customer inquires.
  • Demonstrates good organizational skills.
  • Minimum of 6 months of customer service and/or call center experience.

Salary Range: $12.41 to $18.88

Union Position: non union

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

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