Job Description

Job Title: Office Assistant I
Job ID: 720383
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility:
Department: ZCMS1 Steel City Internal Med
Location: 5700 Corporate Drive, Pittsburgh PA 15237

Description

UPMC Community Medicine Incorporated is seeking a full-time Office Assistant to support Steel City Internal Medicine in McCandless!


The Office Assistant is responsible for making and scheduling patient appointments in an efficient and timely manner, assisting customers in person and on the phone, providing information, communicating with various departments, obtaining and entering complete demographic and insurance information.

 

Along with the McCandless Corporate Center location, the Office Assistant will occasionally provide assistance at the UPMC Passavant Hospital Professional Building location, located on UPMC Passavant-McCandless' campus, just two miles away.

Responsibilities:

  • Answer questions regarding patient appointments and testing.
  • Answer telephone, screens calls, takes messages, and provides information.
  • Complete necessary paperwork such as encounter forms and referrals.
  • Use computer system to generate information necessary for billing.
  • Complies with all UPMC Health System policies and procedures.
  • Maintain strict confidentiality related to medical records and other data.
  • Greet and register patients in a polite, prompt, helpful manner.
  • Provide any necessary instructions/directions.
  • Inform appropriate department/person of visitor's arrival, performing appropriate check-in and check-out functions.
  • Maintain and update current information on physician's schedules, ensuring that patients are scheduled properly and appointments are confirmed.
  • Maintain clean, orderly waiting area, including beverage area and reading materials.
  • Prepare patient charts for upcoming appointments.
  • Schedule, coordinate, and reschedule patients appointments.
  • Relay necessary messages to staff and providers.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation, and other tasks.
  • Verify necessary information and records in the medical record and computerized scheduling system.

Qualifications

  • High school diploma or GED required.
  • One year work experience, preferably in a medical office setting.
  • Knowledge of medical terminology preferred.
  • Word processing and computer experience preferred.
  • EPIC experience is a plus.
  • Experience interacting with and assisting customers/patients over the phone highly preferred.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.59 to $19.16

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

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