Job Description

Job Title: Office Assistant I (Franklin)
Job ID: 722542
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility:
Department: ZCMS1 Northwest Pulmonology
Location: 6885 Us 322, Franklin PA 16323

Description

UPMC Community Medicine Incorporated is seeking a full-time Office Assistant to support Northwest Community Medicine in Franklin! This busy practice consists of three departments: Northwest Pulmonology, Northwest Urology, and Northwest General Surgery. 


The Office Assistant is responsible for making and scheduling patient appointments in an efficient and timely manner, assisting customers in person and on the phone, providing information, communicating with various departments, and obtaining and entering complete demographic and insurance information.

 


Responsibilities:

  • Answer questions regarding patient appointments and testing.
  • Answer telephone, screens calls, takes messages, and provides information.
  • Complete necessary paperwork, such as encounter forms and referrals.
  • Use computer system to generate information necessary for billing.
  • Complies with all UPMC Health System policies and procedures.
  • Maintain strict confidentiality related to medical records and other data.
  • Greet and register patients in a polite, prompt, helpful manner.
  • Provide any necessary instructions/directions.
  • Inform appropriate department/person of visitor's arrival, performing appropriate check-in and check-out functions.
  • Maintain and update current information on physician's schedules, ensuring that patients are scheduled properly and appointments are confirmed.
  • Maintain clean, orderly waiting area, including beverage area and reading materials.
  • Prepare patient charts for upcoming appointments.
  • Schedule, coordinate, and reschedule patient's appointments.
  • Relay necessary messages to staff and providers.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation, and other tasks.
  • Verify necessary information and records in the medical record and computerized scheduling system.

Qualifications

  • High school diploma or GED is required. 
  • One year work experience, preferably in a medical office setting.
  • Knowledge of medical terminology preferred.
  • Word processing and computer experience preferred.
  • Billing and/or medical coding experience a plus.

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $11.96 to $17.82

Union Position: No

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