Job Description

Job Title: Food Service Liaison - Sherwood Oaks
Job ID: 725590
Status: Full-Time
Regular/Temporary: Regular
Hours: 11:00 a.m. to 7:30 p.m.
Shift: Day Job
Facility:
Department: Dining Services
Location: 100 Norman Drive, Cranberry Township PA 16066

Description

The Food Service Liaison is responsible for processing and maintaining patient diet orders through automated diet office software. They also utilize customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

 

This is a Regular Full-Time position with shifts from 11:00 a.m. to 7:30 p.m.

Weekend/holiday availability is required.

 

This position is based out of Sherwood Oaks. Sherwood Oaks is one of a select number of retirement communities in Pittsburgh licensed by the Continuing Care Accreditation Commission. Residents consistently rank this senior community higher than national benchmarks on resident satisfaction. As one of UPMC’s Senior Communities, Sherwood Oaks provides excellence in service for independent living, personal care, memory care and nursing care as an individual’s needs change over time. Sherwood Oaks, nestled in the suburb of Cranberry township, provides easy and fast access to the city of Pittsburgh while also being a part of the Cranberry community.



Responsibilities:

  • Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
  • Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
  • Maintains record-keeping and prepares reports as assigned.
  • Prepares tray tickets for food assembly according to workflow procedures in the operation.
  • Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
  • Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
  • Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.

Qualifications

  • HS Diploma/GED OR 1 YR previous job experience required in lieu of HS Diploma/GED

    Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance
  • Older Adult Protective Services Act

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.48 to $19

Union Position: No

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