Job Description

Job Title: Scheduling Coordinator
Job ID: 588746
Status: Full-Time
Regular/Temporary: Regular
Hours: on call hours, weeknights and weekend rotating
Shift: Day
Facility: Home Nursing Agency
Department: HNVNA - SCHEDULING
Location: 908 Walnut Street, Roaring Spring PA 16673

Description

The mission of Home Nursing Agency is dedication to the highest quality of customer service delivered with a sense of warmth, kindness and individual pride.

Responsibilities:
  • Complete pre-admission telephone calls to all newly-referred patients utilizing appropriate scripting.
  • Data enter visits and patient information into computer for patients not in the clinical system.
  • Demonstrate support of the Agency's Mission, Principles, and Values, Ethics, & Standards of Behavior
  • Educate and require adherence to performance improvement processes and initiatives
  • Ensure clinicians and/or aides are aware of schedule for the following day including changes (additions or deletions), new referrals/assignments and specific notations unique to the patient Follow end-of-day processes for communication with staff. Notify supervisor of any variance in communication expectations.
  • Expand knowledge and expertise through educational resources and literature review
  • Identify and communicate anticipated/actual delays in the provision of therapy service to appropriate supervisor, following corresponding procedure. Inform patient and physician office of delay utilizing appropriate scripting, as directed.
  • Maintain and protect customer and Agency confidentiality
  • Maintain personal productivity by demonstrating satisfactory attendance and punctuality
  • Model and mentor effective leadership and management
  • Perform quality assurance activities Run Visits Not Interfacing report daily and follow-up per operational process Run Visits Unverified report daily and follow-up per operational process. Verify existence of encounter signature for all visits and follow up as necessary Report all variances to supervisor and follow up as directed
  • Promote personal and co-worker safety during work duties
  • Represent and participate in Agency professional and community activities as requested
  • Responsible for maintaining schedule/calendar of patient visits to ensure all patients are scheduled as necessary Monitor float log and assure all patients are scheduled Run Episode Discipline Referral and Patient Not Seen report to identify and resolve patients not appearing on clinician schedule Maintain Therapy Referral Log and compare with Episode Discipline Referral to ensure timeliness of service provision Coordinate scheduling process utilizing Intake Log for new referrals to ensure all patients appear on the schedule Inform clinical supervisor, as necessary, when staff availability is limited.
  • Responsible for review and processing of Payroll and Performance Incentive Program Identify and resolve discrepancies Coordinate review with supervisor according to established payroll timeframes Prepare reports as necessary
  • Responsible for scheduling new referrals for patient assessments/evaluations under the direction of the clinical supervisor. Confirm status of any required payer authorization Confirm physician orders exist for therapy evaluations Schedule clinician block time, as directed by supervisor, for meetings and/or scheduled education to ensure schedule accuracy Monitor Assignment Pending QAM to assure patients have the case manager and primary function for each discipline referred Assure correct service type is scheduled for visits Ensure all designations are assigned to the appropriate clinician (primary, secondary, case manager)
  • Responsible to identify patients needing 13, 19, 30-day therapy reassessment visits and notify therapists according to established procedure.

Qualifications

Education: Post High school education required. Associate degree or LPN preferred. In lieu of educational requirements, will consider 3 years of scheduling experience. Experience: Minimum two years related healthcare experience Computerization Skills: Proven competency in EXCEL, Microsoft Office. Demonstrated ability to perform computer skills in specialized computer application(s) as needed. Travel: Position requires travel to various office sites, valid PA drivers license and proof of auto liability required.

Licensure, Certifications, and Clearances:
Certification/Licensure: State licensing, as applicable, if an LPN

  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.04 to $18.33

Union Position: No

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