Job Description

Job Title: Enrollment Specialist I - Medicare
Job ID: 170000MM
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day
Facility:
Department: GOVT ENROLLMENT
Location: 380 East Bayfront Parkway, Erie PA 16507

Description

Purpose:
Do you have a Bachelor's degree and a strong customer service background?  If so, an opportunity as an Enrollment Specialist I with UPMC Health Plan's Medicare Enrollment team may be the perfect fit for you.  The Enrollment Specialist will be responsible for the creation and maintenance of eligibility in the transactional system, responding to both internal and external customer inquiries, and resolving issues to meet or exceed service requirements. To successfully perform the role, an Enrollment Specialist must have a comprehensive understanding of enrollment regulations and complete all duties with strict regard to policies and procedures. This position will perform duties related to the processing and maintenance of all member requested transactions, include generation of required letters to ensure enrollment and/or disenrollment processes are completed compliantly by interacting with both internal and external customers to address and resolve inquiries or complaints.  This position will work a Monday through Friday schedule with evenings, weekends, and holidays as needed.

Responsibilities:

  • Ability to analyze information to make appropriate decisions regarding enrollment/disenrollment, complying with applicable regulations and governance.
  • Ability to make eligibility determinations based on CMS (Part A/Part B Eligibility), DPW (Medical Assistance Eligibility), and/or PID requirements, in accordance with the application election period guidelines. Ability to accurately identify appropriate election period based upon analysis of beneficiary/member history and regulatory guidance.
  • Comprehension and application of eligibility regulations to process enrollment transactions and generation of corresponding letters to members. Must keep up to date with new regulations and guidance.
  • Daily clerical responsibilities related to processing and electronic storage of member correspondence.
  • Identify areas of concern or trends that may compromise client satisfaction or compliance with government regulations.
  • Initiation and generate of appropriate correspondence based on type of transaction processed, includes initiation of outreach requests and written correspondence (letters), as necessary.
  • Interact with Sales staff to ensure all required date elements for completed application are received and any issues are addressed timely, in accordance with compliance requirements.
  • Maintain employee/insured confidentiality.
  • Process all types of enrollment and disenrollment transactions in accordance with company policies and procedures in a timely manner while meeting production and quality goals.
  • Support team projects within Enrollment Services; other projects as assigned.
  • Understanding of varied and detailed enrollment and disenrollment requirements and processing rules based upon the product (HMO, PPO, EPO, SNP, PDP, Select, Supplemental, or National Complimentary) and Individual vs. Employer Group, including, but not limited to, understanding and application of service areas by product.

Qualifications

  • High school graduate or equivalent required, college degree preferred. 
  • Minimum of six months of customer service and/or call center experience. 
  • Ability to interpret and apply complex eligibility regulations as mandated by CMS, DPW, and PID. 
  • Demonstrates good organizational, interpersonal, leadership and communication skills. 
  • Attention to detail is critical to the success of this position, with skills in customer orientation. 
  • Will need to manage multiple tasks and projects. 
  • Microsoft Office/PC skills required.
  • Bachelor's degree is strongly preferred.


Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $12.04 to $18.33

Union Position: No

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