Job Description

Job Title: Patient Service Coordinator
Job ID: 607942
Status:
Regular/Temporary:
Hours: 7:00am - 3:30pm or 8:00am - 4:30pm
Shift: Day
Facility: UPMC Cancer Centers
Department: Lemieux HBC
Location: 5115 Centre Avenue, Pittsburgh PA 15232

Description

Are you an experienced Medical Assistant or Phlebotomist interested in a career that provides plenty of opportunity for growth and development? If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!


The Hillman Cancer Center is looking for a Patient Service Coordinator! This position will be primarily Monday-Friday, between the hours of 7:00am and 4:30pm, with flexible starting and ending times.


3 years of Direct Patient Care experience is required and Phlebotomy experience/skills are highly preferred! Front and back office experience is highly preferred as well! This position will be responsible for EKG's, phlebotomy/venipuncture, vitals, triage, scheduling tests, appointments and scans, discharge, copays, questionnaires, and any other duties as needed.

 

 

 

Purpose:
The Patient Service Coordinator is responsible for managing the clinic and providing outstanding customer service to all patients and families.

Responsibilities:

  • Account for all customers in the clinic.
  • Anticipates and responds to meet customer needs.
  • Assists in the registration of patients to include verification and confirmation of health insurance coverage.
  • Collects 100% of copays daily and correctly balances at the end of each day.
  • Completes vital signs, specimen testing and EKGs as needed.
  • Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
  • Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
  • Coordinates scheduling to include testing.
  • Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
  • Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
  • Immediately report any situation that may impact safety of patients, visitors and staff.
  • Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
  • Maintains competency requirements.
  • Orders supplies for unit as necessary.
  • Organizes daily schedule of patients, greet patients and assigns rooms.
  • Other Duties as Assigned.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Provides front desk coverage as assigned.
  • Provides lobby/waiting room coordination and supervision.
  • Respond appropriately to crisis situation as a team member.
  • Serve as liaison between customer and clinic staff.

Qualifications

  • High School graduate or equivalent required.
  • Minimum of three years of direct patient care and/or phlebotomy experience.
  • Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
  • Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
  • Possesses excellent organizational skills.

    Licensure, Certifications, and Clearances:
  • Medical Assistant or Phlebotomy licensure preferred CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

  • Act 34 Criminal Clearance
  • Basic Life Support or Cardio Pulmonary Resuscitation

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.11 to $22.19

Union Position: No

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.



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