COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Pharmacy Services Representative (Remote)- Customer Service

Description

Are you a customer service champion with previous call center experience?  If so, an opportunity as a Pharmacy Services Representative with UPMC Health Plan's Pharmacy Operations team may be the perfect fit for you.  In this role you will provide customer service support, in a call center environment, to UPMC Health Plan's Department of Pharmacy Services.  You will interact with physicians, pharmacists, and members to obtain information pertinent to the decision-making process, explain Health Plan sponsored benefits, and assist with pharmacy claims processing functions. The scope of the information is primarily clinical and pharmacological in nature.  This position will work a Monday through Friday schedule with weekends and holidays as needed.


Responsibilities:

 

  • Handle all duties with the highest level of confidentiality.
  • Accurately complete required documentation per department guidelines.
  • Follow-up on inquires from UPMC Health Plan customers (physicians, members or pharmacists).
  • Maintain current knowledge of all Health Plan and departmental polices and procedures.
  • Respond to customer (physicians, members or pharmacists) requests and inquiries in a timely and accurate manner.

 

Qualifications

  • High school diploma or equivalent.
  • Pharmacy technician training preferred.
  • Customer service and/or call center experience required.
  • Basic knowledge of health care/managed care concepts. Good verbal and communication skills; including telephone skills.
  • Proficiency in typing required.
  • Ability to Microsoft Windows based PC and multi-line telephone.


Licensure, Certifications, and Clearances:

  • Act 34 with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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Security Alert

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If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.