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Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Systems Analyst - Intermediate

  • Job ID: 415912699
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HPLAN App Engineering
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $33.04 to $50.20 / hour

Description

UPMC is actively hiring an Intermediate Systems Analyst to support the UPMC IT Application Engineering Consumer Technology department.

Description:

UPMC IT Application Engineering has an exciting opportunity for a Systems Analyst - Intermediate within the Consumer Technology department supporting custom-developed websites, web portals, mobile applications, and web services integration for UPMC Health Plan's Insurance Services Division. This position is based in Pittsburgh, PA but has the option of being a flexible hybrid work arrangement or a 100% remote work from home opportunity!

Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services defining requirements, coordinating project tasks, and validating the implementation of software solutions to meet IT and business objectives. This position is looking for someone to help lead the ongoing development and enhancements of our Microservices APIs with the aptitude to identify and pursue opportunities to adopt new technologies, apply workflow automation, increase transparency into system dependencies, and advance our adoption of standardized change and release management processes.

Responsibilities:

 

  • Second and Third Level Support (Including Maintenance Activities)Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
  • SDLC (System Development Life Cycle)Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day to day work
  • Application Upgrades and ImplementationReview and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
  • Vendor RelationshipsInteract with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.
  • CommunicationResponsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • System IntegrationComplete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
  • Project ManagementCreate and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
  • Data QualityMaintain data quality at all times.
  • Process ImprovementCreate and update processes. Ability to contribute to process improvement efforts.
  • DocumentationComplete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Interactions with OthersSuccessfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Data Confidentiality/SecurityMaintain confidentiality of sensitive information at all times.
  • Self-DevelopmentResponsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
  • End User TrainingCreate and review existing training documentation. Facilitate high-level user training sessions independently.
  • Manages standardized IT processes and workflows which maximize efficiency and compliance with IT, regulatory, and audit requirements
  • Supports change and release management functions to ensure successful software implementations
  • Report Writing/AnalysisWrite, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.

 

Qualifications

  • Typically has 2+ years experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to meet expectations.
  • bility to work independently and in a team based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team.

Preferred Experience:

  • 2+ years leading the requirements, design, testing, and deployment of large-scale custom developed software solutions and web service integrations including Microservices, FHIR, and REST/RESTful APIs
  • 2+ years authoring IT/Business process workflows, standard operating procedures (SOPs), system requirements specifications, and/or data mapping documents
  • Experience with Cloud Technologies, including Microsoft Azure AD B2C, Cosmos DB, DevOps, and Service Fabric is preferred
  • Experience with change and release management processes or automated deployment pipelines is a plus

100% Work from Home Opportunity


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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