COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

RN/Telehealth Triage

  • Job ID: 587104996
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Variable
  • Facility: UPMC Susquehanna Medical Group
  • Department: Susquehanna Nurse Triage
  • Location: 1100 Grampian Boulevard, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $32.18 to $45.96 / hour

Description

Works from a multi-line centralized communication center, offering triage and health information to patients by prioritizing incoming calls based on clinical acuity. Responsible for assessing the needs of the patient, develops a care plan based upon phone triage assessment, and directs patients to the appropriate healthcare provider/facility if required.

Responsibilities:

  • Provides patient education regarding disease management and medications, and anticipatory guidance and counseling.
  • Provides healthcare recommendations based on assessment of patient needs using approved protocols.
  • Processes prescription refills
  • Know and follow all organizational/departmental policies/procedures
  • Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involvingpatient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
  • Assesses patients by eliciting a focused health history.
  • Documents accurately all call inquiries, communicating complex triage calls with Director and/or physician and takes verbal orders.
  • Assists with statistical data collection
  • Assume responsibility for personal development and education.
  • Provides healthcare information to patients through telecommunications media using the nursing process.
  • Communicates with other departments and pharmacies regarding patient needs, as necessary.
  • Actively practice behaviors associated with SH Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for Susquehanna Health. Provide the best C.A.R.E. for our patients no matter what.
  • Orders labs/testing and schedules appointments with the office as needed

Qualifications

  • Certificate in Nursing required.
  • 3 years of experience as a Staff RN required.

Licensure, Certifications, and Clearances:

  • Registered Nurse licensure in the Commonwealth of Pennsylvania required
  • Cardiopulmonary Resuscitation (CPR)
  • Registered Nurse (RN)
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.