COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Hardware Technician - Intermediate

  • Job ID: 302894385
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: PC and PrinterMaint IT
  • Location: 205 S. Front Street, Harrisburg PA 17104
  • Union Position: No
  • Salary Range: $24.60 to $37.24 / hour

Description

Purpose:
Under the direction of management and more senior members of the team, the Hardware Technician - Intermediate will provide day to day hardware support and repair for the UPMC community end user computing and printer devices. This support will involve hardware evaluation, troubleshooting and repair for computers and printers throughout the enterprise. The Hardware Technician Intermediate will be required to maintain certifications per the self-maintainer agreements between vendors and UPMC.

Responsibilities:

  • Successfully completes tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Responsible for continuous self-study, trainings, certifications required by vendors, adhering to Self-Maintainer agreement(s), partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.
  • Responsible for maintaining appropriate qualifications required by vendors per Self Maintainer agreements and will follow the Self Maintainer guidelines to maintain qualification status.Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Provide hardware support and repair for problem requests escalated by the ISD Help Desk and/or PC Support and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk/PC Support and/or end user, regarding problem status until resolved. Document request status and resolution activities, as directed. Also responsible for documenting part numbers and warranty/out of warranty information.
  • Draws on IT knowledge, previous experience, senior members/management and other resources to independently resolve issues.Follow procedures for documentation of Break Fix services and Self Maintainer Agreements to the UPMC end user community. Update all project management and time tracking tools accordingly.Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Work directly with vendors and their systems for part orders, tracking, escalations and returns.Ability to manage time, tickets, and workload under the direction of leadership.Actively participate in technical mentorship by senior level team members.
  • Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned.

 

Qualifications

  • Typically has 3+ years of desktop/printer support and hardware support/repair practices
  • Must be willing and able to report for work at various UPMC facilities
  • Ability to perform standard/advanced IT hardware related procedures and protocols
  • Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC
  • Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.


Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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