COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Emergency Department Patient Services Representative

  • Job ID: 549730544
  • Status: Full-Time
  • Regular/Temporary: Flex
  • Hours:
  • Shift: Evening Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Arrival
  • Location: 207 Foote Avenue, Jamestown NY 14701
  • Union Position: No
  • Salary Range: $14.66 to $22.24 / hour

Description

UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support the Emergency Department located at UPMC Chautauqua. 
 
Status: full-time flex, 28-40 hours/week
Shift: Primarily 12:00pm-8:30pm
Days: Monday through Friday, rotating weekends and holidays
 
We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.

Responsibilities:
  • Obtains or updates necessary demographic and insurance-related information.
  • Works independently to perform a timely patient interview and registration for services at the bedside.
  • Confirms insurance eligibility, accountable for third-party reimbursement and coordination of benefits to support a seamless billing process.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Proper patient identification to start clinical record (utilizing biometrics if applicable)
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.

 

Qualifications

  • Completion of High School graduate or equivalent.

Clearances/Licensure: (to be acquired after offer acceptance and before start date – we will provide instructions on how to obtain):

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

 

 

At UPMC, we strive to ensure that diversity, inclusion, dignity, respect, and cultural awareness is at the core of everything we do. By fostering an environment where every member of our team has a voice, regardless of race, ethnicity, gender identity, sexual orientation, faith, age, or culture, we aim to emphasize a simple point: who you are is important, and who you are has a place at UPMC.

 

 

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more. 

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

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If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.