COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Dispatcher

  • Job ID: 527924930
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours:
  • Shift: Variable
  • Facility: Community Life Team Inc.
  • Department: Administration
  • Location: 1000 Paxton Street, Harrisburg PA 17104
  • Union Position: No
  • Salary Range: $16.55 to $24.76 / hour

Description

Purpose:
The Dispatcher is responsible for coordinating emergent and non emergent medical transportation, for verifying that the patient meets medical criteria for a BLS/ALS ambulance, for suggesting alternate levels of transport, to include stretcher van or wheelchair van when an ambulance is not appropriate and for notifying the individual requesting the transport of the provider, telephone number, level of transport and time.

Responsibilities:

  • Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio and Northern West Virginia. Uses available resources and follows directions of management in the selection and scheduling of appropriate services.
  • Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers. These include recommended greetings and closings; appropriate fact finding to determine needs and the ability to control and manage the interaction with the caller.
  • Schedule transportation services for Hospital Transport Team as well as maintain knowledge and display the ability to follow Hospital protocols for trauma patients arriving via EMS agencies.
  • Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coveraged as required and documents all transports according to protocol.
  • Collect and provide data for the use of suppliers or customers as required by management.
  • Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurture relationships with both internal and external customers.

Qualifications

  • High School graduate or GED required.
  • Prior experience in a service industry and dispatch experience preferred.
  • Knowledge and skill in using standard PC applications to include Microsoft office request.
  • EMT or First Responder experience preferred.
  • Excellent interpersonal, communication, organizational, problem-solving and conflict resolution skills are essential.
  • The ability to work independently and be accountable is required as is good judgment in the use of supervision.
  • Ability to be flexible, to manage multiple clinical demands at any one time and to work in a fast paced and at times highly stressful environment is essential.
  • Ability to establish priorities, meet deadlines, and effectively manage the work assignment is needed.
  • Ability to form effective, positive and collaborative relationships with the multi-disciplinary team and community representatives is critical.
  • Ability to maintain confidentiality at all times is required.
  • Ability to maintain a professional appearance at all times is essential.

Licensure, Certifications, and Clearances:

  • Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more. 

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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