COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Telephone Operator - Evening

  • Job ID: 555734831
  • Status: Part-Time
  • Regular/Temporary: Limited
  • Hours: 3:00 pm - 11:30 pm
  • Shift: Evening Job
  • Facility: UPMC Pinnacle Lititz
  • Department: Communications
  • Location: 1500 Highlands Drive, Lititz PA 17543
  • Union Position: No
  • Salary Range: $16.55 to $24.76 / hour

Description

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

 

Qualifications

  • High school graduate or equivalent.
  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
  • Must be able to work all shifts, 7 days a week.
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).


Licensure, Certifications, and Clearances:

  • Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more. 

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

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