COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

System Analyst, Associate(Application Technical Support)

  • Job ID: 430206886
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HPLAN Technology Svcs
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $24.60 to $37.24 / hour

Description

By joining the IT Payer Applications Production Support team, you would have a unique opportunity to observe and work in a setting where there is an immense amount of growth, change and new challenges as the team grows into an entire division focused group looking to serve patients and members across their continuum of care. Current projects that are in motion are the structure, operational, and process-focused in the areas of application troubleshooting, incident management, service excellence, knowledge base/shared learning and team/skillset growth. You would work closely with management to move strategic initiatives forward to achieve operational efficiencies and increase staff and customer satisfaction.

Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

  • Data Confidentiality/SecurityMaintain confidentiality of sensitive information at all times.
  • Application Upgrades and ImplementationsResponsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.
  • Data QualityMaintain data quality at all times.
  • Report Writing/AnalysisAbility to write, analyze and make basic modifications to reports under the direction of more senior team members.
  • Second and Third Level Support (Including Maintenance Activities)Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.
  • Vendor RelationshipsInteract with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.
  • SDLC (System Development Life Cycle)Have a fundamental knowledge of the system/application development life cycle.
  • Process ImprovementReview and validate existing processes.
  • End User TrainingReview and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.
  • DocumentationComplete documentation/flow charting of system builds and maintain team's existing documentation. Demonstrates the ability to extract and document customer/business requirements and needs for use by the enterprise architecture and engineering teams (network, system, and software), under the guidance of senior team members.
  • Project ManagementContribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.
  • CommunicationResponsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Self-DevelopmentResponsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
  • System IntegrationResponsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.
  • Interactions with OthersSuccessfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

 

Qualifications

  • Familiarity with modern technology and application support through education or practical experience
  • Highly driven and self-motivated to meet expectations
  • Ability to work independently and in a team based environment
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
    • Strong working knowledge of IT best practices, including change control management
    • Experience with Windows or Linux servers in a virtualized environment
    • Strong skillset in Azure DevOps
    • Good understanding of systems integration to design systems meeting
    • Excellent troubleshooting, critical thinking skills and strong technical learning aptitude is a plus
    • Strong team player capable of working in a fast-paced, multi-tasking environment
    • Excellent verbal and written communication skills
    • Comfortable presenting and creating documentation

100% WORK FROM HOME OPPORTUNITY
Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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