COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Consumer Service Concierge

  • Job ID: 515929089
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Customer Service
  • Location: 1205 Grampian Boulevard, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $17.44 to $26.16 / hour

Description

Purpose:

Do you have experience working in a call center? Do you have billing experience?  UPMC is hiring a full-time Consumer Service Concierge to support its Customer Service line at Williamsport. This role would work Monday through Friday, 8:30am until 5:00pm.

In this role, you will serve as the first line of contact for the patient. The Contact Center Specialist I acts as an advocate for patients by providing guidance, interpretation, and education on billing inquiries, as well as collecting patient balances and setting up payment plans.

If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply online today!


Responsibilities:

  • Answer multi-line telephone system, with a clear focus on patient satisfaction and first call resolution while reviewing and resolving patient related billing and self-pay concerns.

  • Research, resolve and respond to email, web and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols.

  • Review and verify patient's demographic, financial, and insurance information to ensure data integrity.

  • Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients.

  • Establish reasonable payment plans according to department policies; set up payment arrangement in system and monitors payments for consistency and timeliness.

  • Counsel patients on various local, state and federal agencies, which may be available to assist with funding of health care.

  • Counsel patients on UPMC options for financial assistance.

  • Provide financial education to patients on insurance matters.

  • Review on-line account history and EOB's to validate the accuracy of payments and adjustments posted.

 

Qualifications

  • HS Diploma or equivalent

  • 1-year general customer service experience

Licensure, Certifications, and Clearances:

  • Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.