COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Patient Access Representative / MMA Station Medical

Description

Schedule:   Mon- Fri 

Do you have customer service experience, and the ability to work independently and as a team?

 

Purpose:
The Patient Access Rep is responsible to greet and register incoming patients, checks patients out and schedules future appointments to insure efficient patient flow by performing the following duties.

Responsibilities:

  • Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
  • Works on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
  • Carries out alternative workflows during system(s) downtime.
  • Follows all workflows related to your department.
  • Works charge work queues.
  • Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day.
  • Checks for any special type appointment and obtain any eligibility requirements needed.
  • Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtains the required signatures on paperwork.
  • Communicates effectively with patient to understand their AVS.
  • Answers telephones, directs and handle calls as needed.
  • Works with patients on utilization of Welcome Kiosks.
  • Works Encounters without Charges report.
  • Assists patients with questions about insurance and UPMC/BMA policies.
  • Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
  • Schedules future appointments for Providers or Resources via telephone and/or in person from AVS, pools or staff messages.

 

Qualifications

 

  • High School Degree or equivalent is required.
  • Graduate of an accredited Medical Secretarial School preferred.
  • Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred.
  • Basic Computer Knowledge and experience.
  • Medical Terminology; Ability to add, subtract, multiply and divide: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; Must have the ability to effectively communicate information to patients and physicians in one-on-one situations.


Licensure, Certifications, and Clearances:

  • Act 34

 

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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